topic Re: Netflix activation link doesn't work in Offers & Add-ons

Netflix activation link doesn't work

Erxtmp — Mon, 23 May 2022 07:40:26 GMT

Hi,

My wife upgraded to a new phone with one of the smart benefit plan. We chose the Netflix. She received the activation link but when I log in to our Netflix account I can't change it to the EE smart benefit one. We use a different email address to the Netflix than to her EE account. Could this be the issue?

Kind regards,

Erik

Re: Netflix activation link doesn't work

Leanne_T — Mon, 23 May 2022 10:04:46 GMT

Hi @Erxtmp

Thanks for coming back to the community 🙂

When your wife followed the activation link, did she use the email address already registered for a Netflix account?

You can find information in our Netflix on EE, Help page for setting up when you have a Netflix account already 🙂

Leanne.

Re: Netflix activation link doesn't work

Erxtmp — Mon, 23 May 2022 11:40:06 GMT

Hi Leanne,

Yes she used the email already registered for a Netflix account. But when she logged in to the Netflix with that address she didn't see any changes to the EE about the account.

Kind regards,

Erik

Re: Netflix activation link doesn't work

Leanne_T — Mon, 23 May 2022 11:57:30 GMT

Hi @Erxtmp

Do you have a subscription with Netflix or another provider?

Leanne.

Re: Netflix activation link doesn't work

Erxtmp — Mon, 23 May 2022 12:04:06 GMT

Hi Leanne,

Yes, we have a Netflix subscription.

Erik

Re: Netflix activation link doesn't work

Leanne_T — Mon, 23 May 2022 12:07:29 GMT

Hi @Erxtmp

It sounds like you have done everything you need to do, here is the details from the help page for having an existing Netflix account;

When you activate your Netflix Smart Benefit, you'll be asked to enter your email address. If you have an existing Netflix account, make sure you use the same email address to activate the Smart Benefit, otherwise you'll continue to be charged separately for your existing Netflix account.

You'll then be asked to confirm which Netflix plan you'd like to continue with.

That's all you need to do! You can continue to use your Netflix account details and your bill from Netflix will swap over to your EE bill.

If you end your EE plan, your Netflix plan will continue, and Netflix will resume billing via your previous method of payment.

Thanks 🙂

Leanne.

Re: Netflix activation link doesn't work

Erxtmp — Mon, 23 May 2022 16:19:02 GMT

Hi Leanne,

Do I have to see any changes in my wife's Netflix account? Like the billing to EE?

Kind regards,

Erik

Re: Netflix activation link doesn't work

James_B — Mon, 23 May 2022 17:42:26 GMT

Hi @Erxtmp,

As long as you have followed the instructions shared by @Leanne_T, you won't be charged by Netflix on your next billing date. Netflix will retain your original billing details to use if you ever cancel your Smart Benefit.

James

Re: Netflix activation link doesn't work

Erxtmp — Mon, 23 May 2022 18:05:27 GMT

HI James,

Thanks. I followed the steps. I thought it will appear an EE account or billing or something in the Netflix.

Kind regards,

Erik

Re: Netflix activation link doesn't work

cutetedpanda — Mon, 27 Mar 2023 19:16:10 GMT

I have the same problem and when I followed the instructions, my Netflix account was reactivated and a previously set up payment card was charged £10.99.

I've now cancelled this from my next Netflix billing date and still don't have the swappable benefit activated.

Please can you help?

Re: Netflix activation link doesn't work

Leanne_T — Tue, 28 Mar 2023 06:44:31 GMT

Hi @cutetedpanda

Thanks for coming here.

Do you have Netflix showing as an inclusive extra in your My EE app add-ons?

Leanne 🙂

Re: Netflix activation link doesn't work

cutetedpanda — Tue, 28 Mar 2023 07:22:03 GMT

YesSent from my Galaxy

Re: Netflix activation link doesn't work

Leanne_T — Tue, 28 Mar 2023 08:31:26 GMT

Hi @cutetedpanda

Thanks for the quick reply.

Have you had a text from us to follow the set up process to activate Netflix?

Leanne.

Re: Netflix activation link doesn't work

cutetedpanda — Tue, 28 Mar 2023 10:02:03 GMT

Yes, I activated it via the text but it took me back to MyEE which said there's nothing to activate. I also asked Tech to send the text again and the same thing happened.Sent from my Galaxy

Re: Netflix activation link doesn't work

Leanne_T — Tue, 28 Mar 2023 10:09:49 GMT

Can you try copying the link into a new browser and following the set up, does the same happen? @cutetedpanda

Leanne.

Re: Netflix activation link doesn't work

cutetedpanda — Tue, 28 Mar 2023 10:23:03 GMT

Yes, I tried that and the same thing happens.Sent from my Galaxy

Re: Netflix activation link doesn't work

Leanne_T — Tue, 28 Mar 2023 10:25:12 GMT

Thanks @cutetedpanda

I would suggest getting back in touch with our tech gurus on150, who will get this looked into further for you.

Leanne.

Re: Netflix activation link doesn't work

Derekg1981 — Thu, 30 Mar 2023 12:35:27 GMT

Hi @Leanne_T I do not have Netflix showing as an available add on, why would this be?

Derek

Re: Netflix activation link doesn't work

Leanne_T — Thu, 30 Mar 2023 12:54:21 GMT

Hi @Derekg1981

Is this a new contract or upgrade and you have selected Netflix as your inclusive extra?

Leanne 🙂

Re: Netflix activation link doesn't work

Derekg1981 — Thu, 30 Mar 2023 13:01:03 GMT

@Leanne_T Not a new contract, I have 3 sims on my account, but I dont have the option of netflix, I have add ons from BT, discounts etc and also a wifi boost add on.