topic Re: Samsung galaxy buds pro 2 in Offers & Add-ons

Samsung galaxy buds pro 2

Chilly9 — Wed, 14 Dec 2022 07:15:01 GMT

I've just upgraded two phone on my account, both entitled to a free set of Samsung Buds pro 2.

How do I claim for these? The cashback I got a link to use after a certain time, but no information regarding the Buds.

Re: Samsung galaxy buds pro 2

Leanne_T — Wed, 14 Dec 2022 09:49:46 GMT

Hi there @Chilly9

Thanks for coming here.

If you selected an eligible device the buds will be sent to your account address within 15-30 days.

Leanne.

Re: Samsung galaxy buds pro 2

Madgaz61 — Thu, 23 Feb 2023 20:02:27 GMT

I called EE after upgrading to Samsung S23 Ultra and they said I should follow a link to Samsungs Site to fill out a claim form For the Buds pro2 but cant find the offer on their site. My contract started on 16th of this month and the EE customer service Person told me still ok for the promotion Any help please 🙂

Re: Samsung galaxy buds pro 2

Leanne_T — Fri, 24 Feb 2023 07:37:22 GMT

Hi @Madgaz61

I am sorry this offer started on the 17th Feb and runs until the 16th March.

If you ordered before this date you would not be eligible for the offer.

Leanne.

Re: Samsung galaxy buds pro 2

Kenmac15 — Fri, 24 Feb 2023 12:36:52 GMT

I've just been told the same thing & I ordered mine on the 20th of Feb & can't find any link on samsungs site either

Re: Samsung galaxy buds pro 2

Kenmac15 — Fri, 24 Feb 2023 12:39:26 GMT

Hi I ordered my S23 Ultra on the 20th February so I should qualify, but I too can't find the link to claim the buds. Any help would be appreciated

Re: Samsung galaxy buds pro 2

Leanne_T — Fri, 24 Feb 2023 12:48:25 GMT

Hi @Kenmac15

The Buds2 Pro earphones are sent out automatically to qualifying customers 15-30 days after ordering the phone.

Leanne.

Re: Samsung galaxy buds pro 2

Kenmac15 — Fri, 24 Feb 2023 13:09:07 GMT

Hi Leanne

Do I qualify ordered on the 20th, received 21st.

Ken

Re: Samsung galaxy buds pro 2

Christopher_G — Fri, 24 Feb 2023 14:34:59 GMT

The promotion runs 17/02/2023 - 16/03/2023 and is for customers purchasing a new Samsung S23, S23+ or S23 Ultra handset on any plan., @Kenmac15.

Chris

Re: Samsung galaxy buds pro 2

Stephensav — Sat, 11 Mar 2023 15:06:19 GMT

I upgraded 2 of the 4 phones on our contract to Samsung Galaxy S23+ just over 2 weeks ago. Today one set of Galaxy Buds2 Pro have been delivered. Will we be expecting another pair, ie) is it a set of earphones per qualifying phone purchased?

Re: Samsung galaxy buds pro 2

James_B — Mon, 13 Mar 2023 08:00:18 GMT

Hi @Stephensav,

Welcome to the EE Community. 🙂

Yes, you should receive a pair for each qualifying purchase.

You should receive them 15-30 days after you received your phone.

Hope this helps.

James

Re: Samsung galaxy buds pro 2

Star2893 — Sun, 19 Mar 2023 18:27:35 GMT

I upgraded 2 phones, both eligible for the galaxy buds. I have received one pair for the s23 but havent received the paid for the s23 ultra. They were done 2 days apart as there was a technical issue when doing the ulra however the buds for the 23 came last week. When should i expect the ones for the ultra and who do i contact if they dont come

Re: Samsung galaxy buds pro 2

Christopher_G — Mon, 20 Mar 2023 07:46:57 GMT

Hi @Star2893

Welcome to the community.

They're sent automatically 15-30 days after you purchase the phone. 🙂

Chris