topic Re: EE Perks password reset not working, in Offers & Add-ons

EE Perks password reset not working,

Coventca — Sat, 04 Mar 2023 10:50:35 GMT

I am an NHS worker. I have just upgraded my mobile phone and need my EE Perks code. I am unable to log in or reset NO email reset being sent to either of my email accounts

Re: EE Perks password reset not working,

Christopher_G — Sat, 04 Mar 2023 13:24:01 GMT

Hi and welcome to the community, @Coventca

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

Re: EE Perks password reset not working,

Gmclea — Sat, 04 Mar 2023 18:53:21 GMT

I am having the same issue. Created an account and tried to login and it kept saying my username was invalid. Tried a few times to login and then was locked out of account for 24 hours. Then tried to reset my password but never got any email despite trying multiple times. Today I finally got an email to reset the password but when I follow the link and attempt to change the password it says password can’t be changed at this time. Any ideas?

Re: EE Perks password reset not working,

Christopher_G — Sun, 05 Mar 2023 08:57:38 GMT

Hi @Gmclea

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

Re: EE Perks password reset not working,

Becky19917 — Mon, 06 Mar 2023 14:56:52 GMT

I am having the same issue. Is this something that anyone has managed to resolve and if so, how.?

kind regards

Becky

Re: EE Perks password reset not working,

Leanne_T — Mon, 06 Mar 2023 15:10:28 GMT

Hi @Becky19917

Thanks for coming here.

Have you tried requesting a password reset email?

Did you register using the work or personal email?

Leanne 🙂

Re: EE Perks password reset not working,

Coventca — Mon, 06 Mar 2023 17:34:59 GMT

I have tried to reset my perks account today and it is still not working !

Re: EE Perks password reset not working,

Leanne_T — Mon, 06 Mar 2023 17:37:29 GMT

Hi @Coventca

Have you registered as a new customer not trying to log in?

The account has been reset for you by the perk team today.

Leanne.

Re: EE Perks password reset not working,

stick2urdayjob — Wed, 15 Mar 2023 09:14:51 GMT

Hi,

I'm having the same issue. Have tried a couple of times to reset my password on the perks site. No email is being sent from the even though it says it has.

Thanks

Re: EE Perks password reset not working,

Katie_B — Wed, 15 Mar 2023 09:19:14 GMT

Hi @stick2urdayjob.

Welcome to the community.

Have you been able to check your spam/junk folders?

Katie

Re: EE Perks password reset not working,

stick2urdayjob — Wed, 15 Mar 2023 09:22:12 GMT

Yes. Have checked both personal and work accounts. No emails in either inbox or junk folders.

Re: EE Perks password reset not working,

Katie_B — Wed, 15 Mar 2023 10:06:49 GMT

Thanks for confirming @stick2urdayjob.

When you have a moment please check your community inbox.

Katie

Re: EE Perks password reset not working,

Gaz_233 — Wed, 16 Aug 2023 09:01:54 GMT

Im having the same issue as above.

the EE website wont send the password reset email through.

can someone help

thanks

Re: EE Perks password reset not working,

Leanne_T — Wed, 16 Aug 2023 09:15:10 GMT

Hi @Gaz_233

Are you using the same email address you set up for the perk account?

Leanne 🙂

Re: EE Perks password reset not working,

Gaz_233 — Wed, 16 Aug 2023 09:54:12 GMT

Hi Leanne,

I am yes
I have tried the same email and a different email

Sent from Outlook for iOS<>

Re: EE Perks password reset not working,

Leanne_T — Wed, 16 Aug 2023 09:55:57 GMT

Thanks @Gaz_233

Did you register using your work email?

Have you checked the junk/spam email folders?

Leanne 🙂

Re: EE Perks password reset not working,

Derns18 — Fri, 25 Aug 2023 10:49:32 GMT

Hello,

I am also having the same issue. I have tried multiple times to reset my EE perks passwords and have received no email. Please could you help?

Thanks

Georgia

Re: EE Perks password reset not working,

Katie_B — Fri, 25 Aug 2023 10:51:59 GMT

Hi @Derns18.

Welcome to the community.

I have sent you a private message for more details.

Katie

Re: EE Perks password reset not working,

Derns18 — Wed, 30 Aug 2023 18:52:08 GMT

Hello,

I have replied twice and yet to receive a response. Please could someone get back to me with regards to my EE perk password reset not working.

thanks,

Georgia.

Re: EE Perks password reset not working,

Christopher_G — Thu, 31 Aug 2023 07:19:18 GMT

Hi @Derns18

I've sent you a private message, could you take a look for me please?

Thanks

Chris