topic Re: Blue light discount on Perks in Offers & Add-ons

Blue light discount on Perks

Andy2999 — Sun, 12 Mar 2023 15:56:37 GMT

Hi I am a new customer and trying hard to resolve the issue of adding my discount to my plan using my Blue light card, it keeps getting knocked back as a photo id or an valid work email address. I have now managed to get a code but where do I input this??.

Could someone please help me out, the shop didn't really help at all. Thanks

Andy

Re: Blue light discount on Perks

Andy2999 — Sun, 12 Mar 2023 15:16:32 GMT

Hi there .i am having similar problems with claiming and getting my validation for my Bluelight card for emergency services for my recent phone contract, it keeps coming back as failed 4 attempts and the shop said just keep trying even after they spoke with one of yourselves via telephone. could you help please.

Andrew

Re: Blue light discount on Perks

Northerner — Sun, 12 Mar 2023 16:00:56 GMT

Hi @Andy2999

You can only add a code to a new or renewing contract. You add it on the sales page.

Thanks

Re: Blue light discount on Perks

Andy2999 — Sun, 12 Mar 2023 16:04:03 GMT

The manager of the shop says it is now done using ee perks afterwards
Yet it is extremely hard to get it done and keeps failing to validate photos or ids.
Not a happy customer 1 week in to the contract.
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Re: Blue light discount on Perks

Andy2999 — Sun, 12 Mar 2023 16:08:14 GMT

Hi Katie B

could you please contact me as i am also having problems getting my bluelight discount applied to my ee account or perks.

Much appreciated

Andy

Re: Blue light discount on Perks

Katie_B — Mon, 13 Mar 2023 06:27:15 GMT

Hello @Andy2999.

Welcome to the community.

Please give us a call on 150 and a member of our customer care team who have account access will be able to help further.

Katie 🙂

Re: Blue light discount on Perks

Andy2999 — Tue, 14 Mar 2023 23:15:51 GMT

Thankyou this seems to be correct, i spent 30 mins on the phone to EE and although the back office of EE are supposedly dealing with it for me, but as of yet I have still not received an email or clarification of this , so to be honest I don't hold much hope. They blame the shop and the shop quoted 'it is done after sales through EE perks' Not very happy with the service so far.

Thankyou for your help though.