topic Re: Roaming with pass in Offers & Add-ons

Re: Roaming with pass

EdB2 — Thu, 09 Mar 2023 10:50:16 GMT

Hi I have the Roam Abroad Pass at £10/months, but I was still charged the £2/day EU Roaming charge (which is a non removeable add on). Why is that?

Re: Re: Roaming with pass

EdB2 — Thu, 09 Mar 2023 10:52:26 GMT

Hi I have the Roam Abroad Pass at £10/months, but I was still charged the £2/day EU Roaming charge (which is a non removeable add on). Why is that?

Re: Re: Roaming with pass

James_B — Thu, 09 Mar 2023 10:56:28 GMT

Hi @EdB2,

Welcome to the EE Community. 🙂

I'm sorry to hear you have been charged incorrectly for using your phone abroad.

Please get in touch with Customer Care so a member of the team can put this right.

Thanks

James

Re: Re: Roaming with pass

XRaySpeX — Thu, 09 Mar 2023 11:32:15 GMT

@EdB2 : Actually charged on your bill or it just appears in your add-ons? It itself is free. You are only charged £2/day when you use your phone in EU & you don't have the Roam Abroad Pass.