topic Re: Britbox Benefit in Offers & Add-ons

Britbox Benefit

MrsW — Fri, 27 Jan 2023 09:26:29 GMT

I have Britbox selected as my chosen benefit, but they are no longer accepting new sign ups due to their merge with ITVx. Apparently, you have to sign up to ITVx, but I can't find a way to do this via my EE benefit. Can anyone help?

Re: Britbox Benefit

Katie_B — Fri, 27 Jan 2023 11:15:37 GMT

Hi @MrsW.

Have you tried signing up for BritBox through EE HERE?

Katie

Re: Britbox Benefit

Stevenbaker — Tue, 07 Mar 2023 16:41:50 GMT

I have the same problem

Re: Britbox Benefit

Leanne_T — Tue, 07 Mar 2023 17:04:48 GMT

Hi @Stevenbaker

If you enter the number in the online set up here, this will send a PIN code to your phone. does this work for you?

Leanne.

Re: Britbox Benefit

Stevenbaker — Tue, 07 Mar 2023 17:32:26 GMT

Hi there no it doesn't. Is it where britbox have merged with itvx

Re: Britbox Benefit

Leanne_T — Tue, 07 Mar 2023 17:37:24 GMT

Hi @Stevenbaker

Do you have the Britbox add-on showing in your My EE app?

Leanne.

Re: Britbox Benefit

Stevenbaker — Tue, 07 Mar 2023 17:40:04 GMT

Hi there yes I do thanks

Re: Britbox Benefit

Leanne_T — Tue, 07 Mar 2023 17:41:28 GMT

Great thanks @Stevenbaker

Have you had any texts with a link to get set up since you have had the add-on?

Leanne.

Re: Britbox Benefit

Stevenbaker — Tue, 07 Mar 2023 17:43:11 GMT

Yes with a link

Re: Britbox Benefit

Leanne_T — Tue, 07 Mar 2023 17:50:08 GMT

Thanks, what happens if you set up following the link? @Stevenbaker

Have you been able to use Britbox previously?

Leanne.

Re: Britbox Benefit

Stevenbaker — Tue, 07 Mar 2023 17:57:22 GMT

It comes uo with new accounts are disabled

[Mod edit: Image rejected as it contained personal information]

Re: Britbox Benefit

Stevenbaker — Tue, 07 Mar 2023 17:50:59 GMT

And won't let me use itvx

Re: Britbox Benefit

Leanne_T — Tue, 07 Mar 2023 17:53:11 GMT

Thanks very much @Stevenbaker

In this case, please call us on 150 and our tech gurus will get this looked into for you in more detail.

Thanks 🙂

Leanne.

Re: Britbox Benefit

Stevenbaker — Tue, 07 Mar 2023 17:55:11 GMT

Ok thanks

Re: Britbox Benefit

Leanne_T — Tue, 07 Mar 2023 18:00:16 GMT

No problem @Stevenbaker

Leanne 🙂