topic Re: BritBox in Offers & Add-ons

BritBox

Adele70 — Mon, 06 Mar 2023 19:04:59 GMT

I have recently swapped my inclusive addon to Britbox. After 2 weeks and no notification on how to access it I contacted EE this evening. I spent two hours messaging back and forth as it would not let me create a Britbox account with the link I was given.

After the 2 hours I was told it was a Britbox problem and to message them which I did to be told in less than 2 minutes that Britbox are no longer accepting the EE addon now they have merged with ITVX........................

Can I therefore ask why this is still being offered with my package when it is absolutely no use?

Re: BritBox

Christopher_G — Tue, 07 Mar 2023 07:48:10 GMT

Hi @Adele70

Welcome to the community.

Customers who had taken out a Smart Plan before 7th July 2021 should still be able to add Britbox as an inclusive extra. When did you start your plan?

Chris

Re: BritBox

Adele70 — Tue, 07 Mar 2023 13:15:30 GMT

Hi Chris

I started my phone contract in June 2021. Britbox is refusing to add new accounts?

Re: BritBox

Christopher_G — Tue, 07 Mar 2023 13:37:36 GMT

OK, thanks @Adele70

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris