topic Re: ISSUE - Clicking "Get New Code" on Discount Codes page doesn't work in Offers & Add-ons

ISSUE - Clicking "Get New Code" on Discount Codes page doesn't work

Ryazoo — Mon, 06 Mar 2023 10:00:52 GMT

I've successfully signed in to my EE Perk account.

It says on screen that I have 5 discount codes available, however when I click the "Get New Code" button a discount code does not get generated.

Any suggestions on how to sort this? There doesn't seem to be any contact details which can be used.

Re: ISSUE - Clicking "Get New Code" on Discount Codes page doesn't work

Leanne_T — Mon, 06 Mar 2023 12:01:44 GMT

Hi @Ryazoo

Thanks for coming here.

Can you try clearing cookies and cache then opening the EE Perk Portal in a new web browser, does this work for you?

Thanks 🙂

Leanne.

Re: ISSUE - Clicking "Get New Code" on Discount Codes page doesn't work

Ryazoo — Mon, 06 Mar 2023 14:52:32 GMT

This hasn't resolved the issue.

I've tried multiple browsers, multiple devices, clearing caches and incognito mode.

Re: ISSUE - Clicking "Get New Code" on Discount Codes page doesn't work

Leanne_T — Mon, 06 Mar 2023 14:54:33 GMT

Thanks for trying this for me @Ryazoo

In this case, please give us a call on 150 and the team can raise a support ticket for your perk account not showing the available codes and help get this sorted.

Leanne.