topic Re: xbox in Offers & Add-ons

xbox

Thayrob — Thu, 02 Mar 2023 12:56:33 GMT

i added a xbox package and gave it to my hubby as a xmas gift but we wasnt given a 25 digit code to activate the deal e.g over 100 games and 48 months membership

Re: xbox

James_B — Thu, 02 Mar 2023 15:20:36 GMT

Hi @Thayrob,

Welcome to the EE Community. 🙂

You have received a text message with a link you can follow to activate your subscription.

If you can't find the message from EE in your messaging app, please get in touch with Customer Care so we can resend it for you.

Thanks

James

Re: xbox

Thayrob — Thu, 02 Mar 2023 19:28:38 GMT

Thank you James 😊 but I haven't receive the link 😢

Sent from Outlook for Android<>

Re: xbox

James_B — Fri, 03 Mar 2023 08:00:20 GMT

Our Customer Care Team will be happy to resend it if you get in touch @Thayrob

James

Re: xbox

Thayrob — Fri, 03 Mar 2023 12:39:03 GMT

Yes please send the attachments

Sent from Outlook for Android<>

Re: xbox

James_B — Fri, 03 Mar 2023 12:57:51 GMT

Hi @Thayrob,

Sorry, we can't access your account via the Community Forum.

Please get in touch with Customer Care so a member of the team can help.

Thanks 🙂

James