topic Re: Help with inclusive extra in Offers & Add-ons

Help with inclusive extra

Bluebs — Thu, 02 Mar 2023 07:37:09 GMT

Hi,

I joined EE on Sunday and my number ported over 2 days ago, I set up my inclusive offer on Sunday when I was sorting my account out. I read I'd should have had a text to give me the next steps but I've not had anything through. What can I do?

Re: Help with inclusive extra

Leanne_T — Thu, 02 Mar 2023 10:05:20 GMT

Morning @Bluebs

Thanks for coming here 🙂

Which inclusive extra would you like to activate?

Speak soon.

Leanne.

Re: Help with inclusive extra

Bluebs — Thu, 02 Mar 2023 10:07:32 GMT

I opted for BT sports as my inclusive extra. My EE app says its been selected but I've had nothing back about it being activated or how to activate it.

Re: Help with inclusive extra

Leanne_T — Thu, 02 Mar 2023 10:13:51 GMT

Hi @Bluebs

Thanks for coming back to me.

Can you try entering your details in the BT Sport set up here, does this work for you?

Leanne 🙂

Re: Help with inclusive extra

Bluebs — Thu, 02 Mar 2023 10:37:12 GMT

Thank you so much, that has worked x

Re: Help with inclusive extra

Leanne_T — Thu, 02 Mar 2023 10:50:47 GMT

Great news @Bluebs

Thanks for letting me know.

Leanne 🙂

Re: Help with inclusive extra

PaulR5 — Sat, 06 May 2023 21:11:15 GMT

Hi Leanne,

I have the same issue as bluebs- my new phone arrived today 6th May - I chose AppleTV+ as my inclusive offer and I have not received a text with a code, that I would apparently receive to activate etc. My phone is just showing that I can start a 3 months free trial. I was told on the phone that AppleTV would be free to me for the duration of my 36 month contract. Can you help please? Thanks in advance- Paul

Re: Help with inclusive extra

Christopher_G — Sun, 07 May 2023 07:06:02 GMT

Hi @PaulR5

Welcome to the community.

Are you able to activate the inclusive extra in your My EE account? That should trigger the message coming through.

Chris

Re: Help with inclusive extra

PaulR5 — Sun, 07 May 2023 07:25:05 GMT

Thanks for your reply.
I can’t find anything that would activate it, It is showing as selected and on my plan list, ?

Sent from Sky Yahoo Mail for iPhone

Re: Help with inclusive extra

Christopher_G — Sun, 07 May 2023 07:26:36 GMT

OK, thanks for checking, @PaulR5

If you have a chat with our Mobile Care team, they will be able to check everything from our side for you.

Chris