topic Re: Cancel apple music in Offers & Add-ons

Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 04:13:21 GMT

Hi,how do you cancel Apple Music after free trial please,as I am getting billed twice for it even though I did send a txt saying Stop Music a month before trial ended.

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 08:31:58 GMT

Hi @Jojo126Ee

Thanks for coming here.

If you log into your My EE app and select add-ons, does Apple Music show as active? if so, does this have an end date showing?

Leanne 🙂

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 09:37:06 GMT

Hi,thank you for reply..it says I have 5 active add-ons.!!(1st is..£2 per day for EU roaming-FREE)....(2nd is WiFi Coverage Boost-FREE)…(3rd is…Itemised Billing £2.08p-monthly-Excludes VAT)….(4th is…Apple Music Stream Used-FREE)..(5th is..IPhone Visual Voicemail-FREE)..Then under all that it says..GET MORE ADD-ONS…If I click on the Apple Music it says £10.99p monthly and have to click on it to get it-(which I haven’t) if I want it.

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 09:49:55 GMT

Thanks @Jojo126Ee

This shows the Apple Music is not being charged on your EE account.

Could you check the next bill that is produced and make sure this is not showing?

Leanne 🙂

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 10:17:26 GMT

Hi,Thank you for reply..on my EE account on February Bill Date it is showing under Monthly Charges..MY PLAN as follows…SIM 3GB £18.58p
ENTERTAINMENT-Apple Music £10.28p Apple Music £10.99p
CALLS £0.00p
TEXT MESSAGES £0.00p
TOTAL £39.85p
EXTRA CHARGES Total £0.79p
Bill is Paid £43.14p.!! It is normally £21.87p per month.

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 10:20:03 GMT

What date did you send the cancellation text? @Jojo126Ee

Leanne.

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 10:30:36 GMT

STOP MUSIC was sent to 150 on Wednesday 9th November 2022 at 09.45am

STOP MUSIC was sent to 150 on Sunday 22nd January 2023 at 09.07am

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 10:32:01 GMT

Thanks @Jojo126Ee

Is your bill date before the 22nd Feb?

This would normally be removed from the next bill date.

Leanne.

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 10:41:25 GMT

Hi,on my EE account,Bill Date for 23rd January 2023 is..£21.87p

On my EE Account Bill Date for 23rd February 2023 is ..£43.14p(Latest Bill)

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 10:43:53 GMT

Thanks very much @Jojo126Ee

Please call us on 150 and the team will be happy to help you get this sorted 🙂

Leanne.

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 10:50:31 GMT

Ok thank you,will ring in next 2hours.

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 11:10:03 GMT

That would be great thanks @Jojo126Ee

Let me know how you get on 🙂

Leanne.

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 11:20:10 GMT

Thank you,yes I will..

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 11:29:47 GMT

No problem @Jojo126Ee

Leanne 🙂

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 14:04:21 GMT

Hi Leanne,Thank you for all your help..rang 150,spoke with Dextor whom was very helpful.EE have cancelled Apple Music(thankfully)..and will credit my next bill of £21.27p..then my future bills will go back to normal of £21.87p a month(thankfully)..

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 14:09:48 GMT

Great news, very pleased to hear this has been sorted for you @Jojo126Ee

Come back to the community anytime 🙂

Leanne.

Re: Cancel apple music

Jojo126Ee — Wed, 01 Mar 2023 14:16:45 GMT

Thank you so much Leanne.Really appreciate your help..Yes I will do.THANK YOU 😊😊😊👍👍👍

Re: Cancel apple music

Leanne_T — Wed, 01 Mar 2023 15:00:55 GMT

No problem at all, you are very welcome @Jojo126Ee

Leanne.

Re: Cancel apple music

Woodster66 — Tue, 18 Apr 2023 19:50:17 GMT

Right, I signed up for the free Apple trial and I've never been able to get it to work, also when I go to Apple and click on signed up via EE it doesn't recognise me although I can sign in and all that.

I can't purchase music either and I'm just going around in circles with it all

Re: Cancel apple music

Chris_B — Tue, 18 Apr 2023 20:10:46 GMT

@Woodster66 You can only purchase music via Apple that has nothing to do with EE, Do you have a payment method setup for this ?
Apple Music is just for listening to you don’t own that music.

Have a look at THIS