topic Re: Confusion ref BT sport in Offers & Add-ons

Confusion ref BT sport

Robz_1992 — Fri, 17 Feb 2023 19:12:12 GMT

Existing customer wanting to upgrade to S23Ultra...

Looking at getting the plan which gives me one perk/add on and thus using Btsport.

Currently have this on my plan and I can cast to my TV/watch on other devices.

What is the cost to this nowadays? I can't seem to see a conclusive answer

Re: Confusion ref BT sport

Jon_K — Sat, 18 Feb 2023 08:41:41 GMT

Hi @Robz_1992

If you're looking to keep BT Sport on your plan, you'll need to choose a plan with an Inclusive Extra. You'll then also need to have the Large Screen Access Add-On to be able to cast.

Jon

Re: Confusion ref BT sport

Robz_1992 — Sat, 18 Feb 2023 13:13:59 GMT

How much is that nowadays? I think currently I'm paying £5 for that on my EE bill.

Re: Confusion ref BT sport

Jon_K — Sat, 18 Feb 2023 14:34:29 GMT

If you have BT Sport as an Inclusive Extra, it will be £5 more per month to add large screen access, @Robz_1992.

Jon

Re: Confusion ref BT sport

Robz_1992 — Fri, 24 Feb 2023 17:31:58 GMT

Just to check, as I already have it as a perk on my SIM only and I've now upgraded to a handset plan (on its way) I will be able to use BT sport as the perk again right? I've taken a plan with 1 perk....

Seeing a few conflicting things on these forums

Re: Confusion ref BT sport

James_B — Sat, 25 Feb 2023 08:10:32 GMT

Hi @Robz_1992,

Yes, BT Sport is still available to select as an inclusive extra.

James

Re: Confusion ref BT sport

Robz_1992 — Sat, 25 Feb 2023 22:35:55 GMT

Saying it's £10 despite Jon earlier saying £5.... Have I done something wrong?

Re: Confusion ref BT sport

James_B — Sun, 26 Feb 2023 08:53:15 GMT

Hi @Robz_1992,

I'm sorry for the incorrect information shared earlier. The current pricing for the large screen add-on is £10.

James

Re: Confusion ref BT sport

Robz_1992 — Sun, 26 Feb 2023 10:09:01 GMT

but even the my account page shows this.... When logged in.

This has been a terrible upgrade experience through EE start to finish 😞

Re: Confusion ref BT sport

James_B — Sun, 26 Feb 2023 10:12:01 GMT

Hi @Robz_1992,

Please get in touch with Customer Care so a member of the team can double check which BT Sport packages you're eligible for on your current plan.

They'll be happy to help. 🙂

James

Re: Confusion ref BT sport

Robz_1992 — Sun, 26 Feb 2023 10:14:53 GMT

Thanks James. Not getting at you personally. Have a fab day. So much conflicting info everywhere but given that last screenshot is from my account page I'd like to think it stands for something. Will get onto em shortly.

Re: Confusion ref BT sport

James_B — Sun, 26 Feb 2023 10:17:45 GMT

I understand your frustration @Robz_1992

There have been various BT Sport offers available for different plans at different times. Our Customer Care Team will be able to clear this up after viewing your account.

James

Re: Confusion ref BT sport

Robz_1992 — Sun, 26 Feb 2023 20:13:42 GMT

So to address the conundrum here before eventually caving to upgrading I had requested my pac code. Now that has been cancelled on the system I got BT sport big screen for £5 pm. So for any future readers of this if it's sayong £10 and you've previously requested your pac code, tell them to cancel that and you should be good to go ✌️