topic Re: re-validate ee perk in Offers & Add-ons

re-validate ee perk

zee28 — Tue, 31 Jan 2023 13:01:16 GMT

I was sent the link to re-validate my NHS ee perk to my nhs email address. But i have forgotten my password, I have tried resetting it several times but I get no email for password reset. Any help would be great

Re: re-validate ee perk

Leanne_T — Tue, 31 Jan 2023 13:49:44 GMT

Hi there @zee28

Thanks for coming to the community.

Have you checked your spam/junk folder?

Leanne 🙂

Re: re-validate ee perk

zee28 — Tue, 31 Jan 2023 13:58:29 GMT

Hi, yes I have and I still haven't received anything.

Re: re-validate ee perk

Leanne_T — Tue, 31 Jan 2023 13:59:28 GMT

Thanks for trying @zee28

I have sent you a private message on here for some extra details.

Leanne 🙂

Re: re-validate ee perk

shad69 — Tue, 21 Feb 2023 08:06:26 GMT

hi can any one help me i have the same issue, i cant log in to claim my ee perks need help i work with the RAC and have had the email come through i done me work email but when i try to log in it says i cant log in , i have tried again from scratch but says im already a member . need your help

Re: re-validate ee perk

James_B — Tue, 21 Feb 2023 08:11:33 GMT

Hi @shad69,

Welcome to the EE Community. 🙂

Have you verified your email address?

James

Re: re-validate ee perk

shad69 — Tue, 21 Feb 2023 09:18:01 GMT

thank you for getting back to me i have yes

can i send you a private message with my work eamil i have used

Re: re-validate ee perk

James_B — Tue, 21 Feb 2023 09:42:29 GMT

Hi @shad69,

Which error message do you see when you try to login?

James

Re: re-validate ee perk

shad69 — Tue, 21 Feb 2023 09:56:45 GMT

ive have tried a number of times now but still cant get in

Re: re-validate ee perk

James_B — Tue, 21 Feb 2023 09:57:51 GMT

Hi @shad69,

Are you using the same email address you provided when registering?

Have you tried a password reset?

James

Re: re-validate ee perk

shad69 — Tue, 28 Feb 2023 13:12:52 GMT

my normal ee like this one i have loged is fine

but when in trying to use my work one it says incorrect .

when im trying to log in its saying there incorrect this is to my work email address , can you confirm what email you have for my work, or can you reset from that side .

Re: re-validate ee perk

James_B — Tue, 21 Feb 2023 10:28:01 GMT

Hi @shad69,

Please use the email address we sent the validation email to when logging in.

Please note, the password you use for My EE won't necessarily be the same as the one you used for EE Perk.

If you're unable to login, please try a password reset.

Thanks

James

Re: re-validate ee perk

shad69 — Tue, 21 Feb 2023 10:34:16 GMT

i have done this a number of time for the password reset nothing is coming back to my email address

i done it all last week and again this weeks yesterday and to day but nothing is being sent back to me.

it just says we will send you a link but I've no received anything. i have tried everyday.

Re: re-validate ee perk

James_B — Tue, 21 Feb 2023 10:47:32 GMT

I've sent you a private message @shad69

Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: re-validate ee perk

Anita1234 — Fri, 24 Jan 2025 15:42:13 GMT

I’m having a terrible time.
need to validate my works email, won’t except my password, won’t change my password an EE advisers now say they can’t help anymore because things have changed and they don’t do it. The phone number won’t connect.
and no one’s there to speak to….

Re: re-validate ee perk

Leanne_T — Fri, 24 Jan 2025 17:46:12 GMT

Hi there @Anita1234

I am very sorry you are having problems getting the perk account validated.

To help, I have sent you a private message for some details.

Speak to you soon.

Leanne.