topic Re: Reward card in Offers & Add-ons

Reward card

Richard305 — Fri, 20 Jan 2023 12:23:31 GMT

The reward card you assured to send me is like three weeks and haven't received it.

Re: Reward card

Christopher_G — Fri, 20 Jan 2023 14:24:34 GMT

Welcome to the community.

Could you give us a bit more information about the reward card and why you are receiving it? Did you receive a text message from us about registering for it?

Chris

Re: Reward card

Richard305 — Fri, 20 Jan 2023 14:30:31 GMT

Yes i got a text with my contact a unique code to register and after a mail of a code to activate when it arrive.

Re: Reward card

Christopher_G — Fri, 20 Jan 2023 14:37:19 GMT

OK, thanks for confirming, @Richard305. 🙂

I've checked the FAQs on the Reward Card Offer help page and it says you should receive the reward card within 30 days of completing the claims process.

There are some steps on there to follow if you don't receive it within that timescale too.

Chris

Re: Reward card

Richard305 — Fri, 20 Jan 2023 14:44:44 GMT

Okay thank you.

Re: Reward card

Christopher_G — Fri, 20 Jan 2023 14:45:20 GMT

You're welcome, @Richard305. 🙂

Chris

Re: Reward card

Richard305 — Mon, 20 Feb 2023 12:48:59 GMT

It’s more than 30 days and haven’t still received this reward card, Wow was it real at all?

Re: Reward card

James_B — Mon, 20 Feb 2023 13:22:55 GMT

Hi @Richard305,

Which phone did you purchase and when?

The two recent offers we've had were for a digital pre-paid card which you register online. You don't receive a physical card in the post.

James

Re: Reward card

Richard305 — Mon, 20 Feb 2023 13:28:39 GMT

Oh really I didn’t know that, what was the email with an activation code and an assurance to be delivered for then.

Re: Reward card

James_B — Mon, 20 Feb 2023 13:30:43 GMT

Hi @Richard305,

Please can you let me know which phone you ordered and when, so I can check the specifics of the offer you qualified for?

Thanks

James

Re: Reward card

Richard305 — Mon, 20 Feb 2023 13:38:36 GMT

I was on a 25gb data contract the date is 9th December 2022.

Re: Reward card

James_B — Mon, 20 Feb 2023 13:39:55 GMT

Which phone did you purchase @Richard305?

James