topic Re: Perk login not working in Offers & Add-ons

Perk login not working

Grumpybampy — Fri, 17 Feb 2023 13:32:58 GMT

I have tried logging in to my nhs perk but it will not accept my password. I try a reset, it says link sent but i never received one. Been told by messenger 12 hours then 24 and now 48. think i might firget about upgrading and change provider

Re: Perk login not working

Leanne_T — Fri, 17 Feb 2023 14:44:26 GMT

Hi @Grumpybampy

Thanks for coming here.

Are you using the work or personal email address to log in?

Have you checked your junk/spam folder?

Leanne 🙂

Re: Perk login not working

Grumpybampy — Fri, 17 Feb 2023 16:22:00 GMT

At home so trying personal email. Not in work for 3 weeks. Have checked all email folders. Not received a ling to reset.

Re: Perk login not working

James_B — Fri, 17 Feb 2023 16:23:48 GMT

Hi @Grumpybampy,

It's usually your work email that is used for login. Please can you try requesting a new password with that?

James

Re: Perk login not working

Grumpybampy — Fri, 17 Feb 2023 16:27:23 GMT

Not in work for next 3 weeks so unable to. May just cancel with eenand go elsewhere

Re: Perk login not working

James_B — Fri, 17 Feb 2023 16:55:25 GMT

Hi @Grumpybampy,

It isn't possible to regain access to your Perk account without access to your verified email address.

I'm sorry for any inconvenience caused.

James