topic Nhs perks in Offers & Add-ons

Nhs perks

Kate8068 — Fri, 17 Feb 2023 14:43:13 GMT

Hi I am trying to access my nhs perks as I am due to upgrade. I am unable to login in, but if I try to register again it says there is already a profile with my details. Any help would be greatly appreciated 🙏 🙂

Re: Nhs perks

James_B — Fri, 17 Feb 2023 15:23:25 GMT

Hi @Kate8068,

Welcome to the EE Community. 🙂

What happens when you try to log in?

James

Re: Nhs perks

Kate8068 — Fri, 17 Feb 2023 15:30:15 GMT

It says the login details are invalid

I have press to get new password but no link comes through. I managed to access it in January

Re: Nhs perks

James_B — Fri, 17 Feb 2023 15:46:07 GMT

Could you have registered with a different email address @Kate8068?

James

Re: Nhs perks

Kate8068 — Fri, 17 Feb 2023 16:11:46 GMT

I have tried all my email addresses but it gives same message that details are invalid

Re: Nhs perks

James_B — Fri, 17 Feb 2023 16:22:10 GMT

Have you tried requesting a password reset with all of them @Kate8068?

James

Re: Nhs perks

Kate8068 — Fri, 17 Feb 2023 16:23:00 GMT

Yes but nothing is coming through so I can reset password

Re: Nhs perks

James_B — Fri, 17 Feb 2023 16:25:45 GMT

I've sent you a private message @Kate8068

Please check your inbox and get back to me with the requested information.

Thanks 🙂

James

Re: Nhs perks

Schmeaghan — Thu, 28 Dec 2023 09:16:33 GMT

I'm having these same issues, won't allow me to login and when I request to reset password nothing comes through!

Re: Nhs perks

Leanne_T — Thu, 28 Dec 2023 09:40:12 GMT

Hi @Schmeaghan

Thanks for coming here 🙂

Are you using the same email address you registered with?

How long ago did you register for a perk account?

Leanne 🙂

Re: Nhs perks

Bexguy — Mon, 20 Jan 2025 11:52:27 GMT

I am also at my wits end trying to get this sorted. It says my account is already active but I have never been with EE before and the man in CS was next to useless. Id really appreciate it someone can come back to me.

Re: Nhs perks

Peter_W — Mon, 20 Jan 2025 13:57:43 GMT

Hey there @Bexguy.
Welcome to the EE Community!

Just to be sure here, is it EE Perk that you're trying to log into to receive a discount code, or are you trying to create an account on our online shop for taking out a new contract?

Perk is an entirely separate system and purely for generating codes, and you don't need to be an existing EE customer to register.

Peter

Re: Nhs perks

Bexguy — Mon, 20 Jan 2025 16:12:32 GMT

Yes it is EE perks I am trying to log into and now it’s deactivated my account??

I was sat there doing it all straight away and said I didn’t do it quick enough??

Sent from my iPhone

Re: Nhs perks

Peter_W — Mon, 20 Jan 2025 16:15:12 GMT

Thanks for confirming that @Bexguy.
So did you create your login and get a verification email, but this timed out and it's now preventing you from progressing further?
Peter

Re: Nhs perks

Bexguy — Mon, 20 Jan 2025 16:21:32 GMT

No it didn’t let me create one as it said my work email address had already been used but that’s impossible as I’ve never been with EE before last week.

Sent from my iPhone

Re: Nhs perks

Peter_W — Mon, 20 Jan 2025 16:27:46 GMT

Thanks @Bexguy.

I've just popped you over a private message so we can grab a few more details on this one.

Peter