topic Re: Top-Ups or extra data in Offers & Add-ons

Top-Ups or extra data

NICK1968 — Thu, 16 Feb 2023 16:17:21 GMT

Good afternoon gang,

Could someone advise me with regards to additional data charges (Top Ups) on my monthly bill.Every month I seem to be getting billed extra for top ups that I haven't even requested.

The butter brain that is me,and it's very likely I may be doing something wrong on my account settings,like the capping option on the extra data section.

Have not contacted EE direct as of yet.

Find it perplexing though,but would be grateful for any advice.

Kind Regards

NDH

Re: Top-Ups or extra data

James_B — Thu, 16 Feb 2023 18:08:50 GMT

Hi @NICK1968,

Welcome to the EE Community. 🙂

What are the additional charges listed as on your bill?

James

Re: Top-Ups or extra data

XRaySpeX — Thu, 16 Feb 2023 18:56:00 GMT

Top-ups are only applicable to PAYG, not monthly bills, & are just adding money to your credit, not buying data.

What does it actually say verbatim?

Where are you?

Re: Top-Ups or extra data

NICK1968 — Thu, 16 Feb 2023 19:50:57 GMT

Good evening James,

Will have to check once again on my bill,so will resort in due course.

Thanks for your reply.

Re: Top-Ups or extra data

XRaySpeX — Thu, 16 Feb 2023 19:52:10 GMT

Posted in the open:

@NICK1968 wrote:

Hi XraySpex,

Thanks for replying,but I'm on a contract. Just dont understand why I'm being charged extra on my monthly bill,it makes no sense.

Re: Top-Ups or extra data

XRaySpeX — Thu, 16 Feb 2023 19:53:27 GMT

@NICK1968 : Then answer my Q as to the exact wording.