topic Re: Trouble with BT sport in Offers & Add-ons

Trouble with BT sport

Woody762 — Tue, 14 Feb 2023 20:13:15 GMT

I’ve got a SIM only plan with BT Sport as an extra.
I think it has worked for a week in 3 months and I’m paying for a service I’m not receiving !

The BT.com website says that I have the service and has accepted my log-in details but I still can’t watch the programme. What is wrong and can I get a refund for the poor service ?

Re: Trouble with BT sport

Christopher_G — Wed, 15 Feb 2023 07:50:37 GMT

Are you getting any error messages when you try to view the channel, @Woody762?

Chris

Re: Trouble with BT sport

Woody762 — Wed, 15 Feb 2023 20:26:38 GMT

Yes CF002

Re: Trouble with BT sport

Christopher_G — Thu, 16 Feb 2023 07:50:49 GMT

Thanks @Woody762

This error is usually fixed by deleting the app and re-downloading it. Could you give that a try please?

If it doesn't work, have a chat with our technical support team and they will look into it further.

Chris

Re: Trouble with BT sport

Woody762 — Thu, 16 Feb 2023 08:52:38 GMT

Have tried that every night with no success have complained to EE who
immediately closed the case and rung the techies about 2 months ago. It
worked for a bit then stopped again. Evidently messaging them is currently
unavailable - how’s that for a comms company !

Re: Trouble with BT sport

Christopher_G — Thu, 16 Feb 2023 14:23:32 GMT

I've sent you a private message to get some information from you, @Woody762

Could you have a look and get back to me please?

Thanks

Chris

Re: Trouble with BT sport

Woody762 — Thu, 23 Feb 2023 20:14:05 GMT

Sent you those details but have heard nothing.
The weird thing is that I can never get any coverage before a match finishes but it sometimes is ok to show the highlights after 22-00!

work that one out !

Re: Trouble with BT sport

Leanne_T — Fri, 24 Feb 2023 07:40:57 GMT

Morning @Woody762

I am sorry you have not been contacted and have sent you another private message this morning.

Leanne.

Re: Trouble with BT sport

Woody762 — Sat, 25 Feb 2023 18:07:44 GMT

Hopefully sorted now thank you - can I reveal what solved it ?

Re: Trouble with BT sport

Chris_B — Sat, 25 Feb 2023 20:15:25 GMT

@Woody762 Yes you can it’ll help other if they have this issue.

Re: Trouble with BT sport

Woody762 — Sat, 25 Feb 2023 20:20:35 GMT

My BT Sport now works on mobile data because it recognises the EE network ! It won’t work on WiFi because that is supplied by Sky. Hope that can help someone else- all the best

Re: Trouble with BT sport

Chris_B — Sat, 25 Feb 2023 20:46:41 GMT

@Woody762 That’s strange as I can watch over any ISP Wi-Fi on my phone and my tablet that doesn’t have an EE sim in it I just log in to the same BT sport account.

Re: Trouble with BT sport

Bobbyj83 — Sat, 04 Mar 2023 20:04:05 GMT

Ive had mine 2 years an its never let me on it ive been paying 30£ a minth for nothing but sim only

Re: Trouble with BT sport

Christopher_G — Sun, 05 Mar 2023 08:31:48 GMT

Hi @Bobbyj83

Have you spoken to our technical support team about this? I'm sure they'll be able to help you get connected.

Chris