topic Re: Andorra. Nothing on EE about adding phone calls & texts in Offers & Add-ons

Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Thu, 09 Feb 2023 19:11:57 GMT

I'm going Andorra. Had same problem last year & EE not done anything about it.

There is nothing I can see to add calls & texts from this Non EU country while I'm there. Data yes, no calls or texts. What is wrong with EE lately? Do think no one uses their phone to make calls?

Re: Andorra. Nothing on EE about adding phone calls & texts

Mustrum — Thu, 09 Feb 2023 20:12:02 GMT

@MickRoberts depending where you go, Andorra is pretty well covered with Wi-Fi, so you could just call on WhatsApp/Messenger/Viber/Facetime or what ever your favourite app is.

Re: Andorra. Nothing on EE about adding phone calls & texts

bristolian — Thu, 09 Feb 2023 20:18:05 GMT

60-global roaming minutes, and 100-global texts, are both available for use in Andorra

Re: Andorra. Nothing on EE about adding phone calls & texts

XRaySpeX — Thu, 09 Feb 2023 23:15:29 GMT

There are no calls or texts add-ons for Andorra, only data. As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/andorra.

Re: Andorra. Nothing on EE about adding phone calls & texts

bristolian — Thu, 09 Feb 2023 22:37:51 GMT

I don't see any exclusions that prevent the 60minutes or 100texts being available in Andorra. They are also offered on the Andorra roaming costs page.

Would be interested in seeing anything that contradicts this - T&C and the relevant bit seems partway down page-3

Re: Andorra. Nothing on EE about adding phone calls & texts

XRaySpeX — Thu, 09 Feb 2023 22:46:57 GMT

Ah, @bristolian , sorry, I forgot to scroll the Add-Ons line horizontally 😞 . It used to be more obvious with the old roaming costs page.

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 05:51:59 GMT

Yes thanks, I know that. I'm trying to add calls & texts & also people will be ringing me & texting me.

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 05:53:06 GMT

Yes,
HOW do I get them? As I've said:
There is nothing I can see to add calls & texts from this Non EU country while I'm there. Data yes, no calls or texts. What is wrong with EE lately?

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 05:55:13 GMT

So the only roaming add on I can do is Data? Wow that's not very good by EE then is it.

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 05:56:17 GMT

Have u a link cause I can't see any calls or texts to add on.

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 05:56:48 GMT

Have u the link please cause I can't see the calls or texts on there?

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 05:59:15 GMT

Aah I see, the scrolling sideways bit. Ridiculous of EE to do it like that. Thanks for that. And @bristolian

Re: Andorra. Nothing on EE about adding phone calls & texts

XRaySpeX — Fri, 10 Feb 2023 06:03:12 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 07:03:51 GMT

https://ee.co.uk/help/help-new/roaming-costs/countries/andorra
Scroll right
I don't get this, it says
£6.85 a day for 150MB To opt in, text Travel to 150
Scrolling right, it then says £11.40 monthly
Make 60 minutes of calls a month from anywhere. Includes back to the UK and the country you’re in.
Scroll right again, it then says £6.84 Monthly
Send up to 100 text messages from anywhere within a month. Includes back to the UK and the country you’re in.
So what do I get if I text Travel to 150?
What if I only want the calls & texts?

Only pay for the days that you use data when you’re away. To opt in, just text TRAVEL to 150.
60 Global Roaming Minutes
£11.40 Monthly
100 Global Roaming Texts
£6.84 Monthly

Re: Andorra. Nothing on EE about adding phone calls & texts

Katie_B — Fri, 10 Feb 2023 07:55:15 GMT

Hi @MickRoberts.

If you text TRAVEL to 150 you will receive the Travel Data Pass which allows you to use 150MB per day.

You can add 60 Global Minutes and 100 Global texts within your My EE account under Add-ons and Extras.

Katie

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 08:04:20 GMT

Is the EE site worst on the plant? I can't even log in at moment:

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

Katie, how you have explained it
You can add 60 Global Minutes and 100 Global texts within your My EE account under Add-ons and Extras.

Why doesn't EE explain it so simple like that?
And I'm sure I couldn't see this Add-ons and Extras.

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Fri, 10 Feb 2023 08:09:28 GMT

Katie,

Nothing in there to do Add ons from Andorra

Re: Andorra. Nothing on EE about adding phone calls & texts

Katie_B — Fri, 10 Feb 2023 08:10:49 GMT

Hi @MickRoberts.

What happens when you select 'Learn More' from the link you provided?

Katie

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Sat, 11 Feb 2023 11:50:11 GMT

Just brings up the data page, nothing about calls or texts.
I had EE Executive office ring me yesterday, he saw my notes when I mentioned it in Jan 2022. He cannot believe that EE have nothing on the page about adding calls or texts. He says he will pass the feedback on. They said that last year AAAAhhhhh Thank u Katie for trying to help. We got EE to battle against.

Re: Andorra. Nothing on EE about adding phone calls & texts

MickRoberts — Sat, 11 Feb 2023 11:52:21 GMT

Nothing within MyAccount either to add the calls or texts. Plenty of Add on tabs, but not calls or texts. They proper thick & ignorant aren't they EE. There is a problem here, let's solve it.