topic Re: Purchase enquiry in Offers & Add-ons

Purchase enquiry

Maynard2708 — Thu, 09 Feb 2023 15:58:19 GMT

I'm trying to purchase something from EE but asks me to add a phone or broadband device first. I'm not with EE so does this mean I can't purchase it?

Re: Purchase enquiry

Schockwave — Thu, 09 Feb 2023 17:09:51 GMT

Hello @Maynard2708 ,

Welcome to the community,

If you are trying to purchase an accessory, then you can only do so if you are on contract with a mobile or sim only contract, as the accessories are an add-on to your account.

You can always purchase a product by going to an EE store where you will be able to purchase it outright.

EE do need you to have an account with them first, pay as you go does not count either, it has to be a monthly payment account.

Re: Purchase enquiry

Maynard2708 — Thu, 09 Feb 2023 17:25:33 GMT

I have an ee business account but don't seem to be able to buy gaming products on a business account

Re: Purchase enquiry

Katie_B — Fri, 10 Feb 2023 07:48:38 GMT

Hello @Maynard2708.

Do you have a business mobile account?

If yes and you are unable to add anything to your account please give us a call.

Katie