topic Re: Unable to verify EE Perk email in Offers & Add-ons

Unable to verify EE Perk email

Chucky2507 — Tue, 07 Feb 2023 07:57:37 GMT

I have created a EE Perk account, which is now requesting that I verify my work email address. However, I am not receiving any of the verification emails. I have checked the email address and retried over multiple days with no success.

Re: Unable to verify EE Perk email

Leanne_T — Tue, 07 Feb 2023 10:16:26 GMT

Hi @Chucky2507

Thanks for coming here.

When did you register for the perk account?

Have you checked your spam/junk folder?

Thanks 🙂

Leanne.

Re: Unable to verify EE Perk email

Chucky2507 — Tue, 07 Feb 2023 11:39:31 GMT

Hi Leanne,

Yes I registered for a for my perk account and I have checked my Junk mail and have received nothing.

Thanks,

Charlie

Re: Unable to verify EE Perk email

Leanne_T — Tue, 07 Feb 2023 12:31:51 GMT

Thanks @Chucky2507

When did you register?

Leanne.

Re: Unable to verify EE Perk email

Chucky2507 — Tue, 07 Feb 2023 12:51:44 GMT

Hi Leanne

I registered Yesterday Morning, & have tried Verifying Throughout Yesterday & today.

Charlie

Re: Unable to verify EE Perk email

Leanne_T — Tue, 07 Feb 2023 12:53:04 GMT

Hi @Chucky2507

The perk team will email you when they have verified the account with a link for you to follow this can take 2 working days.

Leanne.

Re: Unable to verify EE Perk email

Chucky2507 — Tue, 07 Feb 2023 13:29:09 GMT

Hi @Leanne_T

I is this not an automated process, as the website says to click the button and the email is sent instant. As when I set up this account it was an automatic process.

Charlie

Re: Unable to verify EE Perk email

Leanne_T — Tue, 07 Feb 2023 13:30:42 GMT

This would need to be verified by the perk team to make sure the company is registered for the perk scheme @Chucky2507

Can you normally receive external emails to your work email?

Leanne.

Re: Unable to verify EE Perk email

Chucky2507 — Tue, 07 Feb 2023 14:43:16 GMT

My work email can receive external emails, and another person who works at the same company registered a few weeks ago & and verification email was received in 30 mins.

Charlie

Re: Unable to verify EE Perk email

Leanne_T — Tue, 07 Feb 2023 14:55:14 GMT

Thanks @Chucky2507

I have sent you a private message for some details.

Leanne.