topic Re: £300 mastercard in Offers & Add-ons

£300 mastercard

MooreMaster — Fri, 25 Nov 2022 13:00:29 GMT

I got a new contract which includes the £300 mastercard/ prepaid card and its been almost 3 weeks since i received my new phone and i have not received any further information on how to claim or when it will be received.

Can anyone help please?

Re: £300 mastercard

XRaySpeX — Fri, 25 Nov 2022 13:06:53 GMT

@MooreMaster : You should receive a text to claim this between 15 and 30 days after purchase.

Re: £300 mastercard

Leanne_T — Tue, 29 Nov 2022 08:06:07 GMT

Hi @MooreMaster

Thanks for coming here.

You'll receive a text to redeem your digital pre-paid card 15-30 days after receiving your phone. The text will go to the lead number on the account.

Hope this helps.

Leanne.

Re: £300 mastercard

BigZ14 — Mon, 02 Jan 2023 16:04:13 GMT

It's been 30days since i took out the contract & still no card!!!..... & don't blame Christmas!

Re: £300 mastercard

Katie_B — Tue, 03 Jan 2023 08:09:22 GMT

Good morning @BigZ14.

Welcome to the community.

I am sorry to hear you are yet to receive your card.

I would recommend giving us a call on 150 so our customer care team can look into this further for you.

Katie

Re: £300 mastercard

BigZ14 — Thu, 19 Jan 2023 11:44:35 GMT

Has anybody actually received their £300 digital card?

I'm still waiting & now "The Jeopardy Dept" say I'm not eligible???? This is in spite of being toldifferently by customesllr services on numerous occasions. Was it all a con????

Re: £300 mastercard

Katie_B — Thu, 19 Jan 2023 11:49:47 GMT

Hi @BigZ14.

Welcome back to the community.

Did the team advise why they believe you aren't eligible for the offer?

Katie

Re: £300 mastercard

BigZ14 — Thu, 19 Jan 2023 13:11:03 GMT

The excuse they gave was that i had an "enhanced deal" ie - i sent my old phone back to get £14 off my monthly bill.

However....
Prior to that call today, ALL other customer service members have told me otherwise!!

Re: £300 mastercard

Katie_B — Thu, 19 Jan 2023 14:51:52 GMT

Thanks for getting back to me @BigZ14.

Does your account show a reoccurring discount for the £14 off a month?

Katie

Re: £300 mastercard

Lourossiter66 — Sat, 04 Feb 2023 12:31:13 GMT

I been told same thing. They applied a line rental credit to my 57 price plan I signed up for but never told me this and it works out less than the 300 card. I have spent over 10 hours onto ee back and forward now. It's an absolute joke and huge missell on ee behalf I am raging. Onto them again as I type this as I was told they would revert back to 57 tariff I signed up for and send out card then got a text saying my case has been closed but my tariff is now 57...er I don't think so without my 300 card. People signed up to these deals wanting the card for xmas and still trying g to sort in February it's a complete joke.

Re: £300 mastercard

Katie_B — Sat, 04 Feb 2023 13:02:41 GMT

Hi @Lourossiter66.

I am sorry to hear you are still waiting for your card.

I have sent you a private message for more details.

Katie 🙂