topic Re: EE upgrade nightmare in Offers & Add-ons

EE upgrade nightmare

RJBill — Wed, 01 Feb 2023 11:59:44 GMT

Received a text from EE_upgrade last week about a new upgrade, the link in the text took me to the EE stores and I selected what I thought was an upgrade however ended up being a brand new contract on a different number, I called 150 and the operator gave me a website "channel returns" to fill out and since I've been billed twice once of £1.49 and again yesterday for £24.90, getting slightly worried I looked up trust pilot reviews and apparently this website is infact a scam, I'm horrified and disappointed that this has happened and I'm still no further on with this matter and don't know what to do

Re: EE upgrade nightmare

Northerner — Wed, 01 Feb 2023 12:07:54 GMT

Hi @RJBill

Best call EE CS on 150 to discuss this issue. There is no account access on these forums.

Thanks

Re: EE upgrade nightmare

Christopher_G — Wed, 01 Feb 2023 12:38:56 GMT

Hi @RJBill

Welcome to the community.

I definitely recommend following @Northerner's advice and speak to our Mobile Care team so they can help you with this.

Chris