topic Re: Re: Voucher issue in Offers & Add-ons

Re: Voucher issue

118374604 — Mon, 30 Jan 2023 22:25:19 GMT

Dear EE, I'm writing this email regarding My EE £200 voucher that I haven't received since 3rd December 2022. So I'm wondering why I haven't received it. So to see when I want to know when I'll receive it.

Regards Nana Frempong

Re: Re: Voucher issue

XRaySpeX — Mon, 30 Jan 2023 23:06:35 GMT

@118374604 : These vouchers weren't promoted with PAYG phone purchases. You're mixing it up with PAYG Top-up vouchers.

Re: Re: Voucher issue

Christopher_G — Tue, 31 Jan 2023 07:42:23 GMT

Hi @118374604

Welcome to the community.

Which phone/plan did you order and when did you order it? I'll have a look at that promotion
Chris

Re: Re: Voucher issue

118374604 — Wed, 01 Feb 2023 11:09:38 GMT

Dear EE, im writing this email regarding the voucher. i havent recieved any voucher and the last time i got a voucher was on 3rd december and since them i havent recieved a email about a voucher.

kind regards Nana Frempong

Re: Re: Voucher issue

118374604 — Wed, 01 Feb 2023 11:10:22 GMT

Dear EE, I'm writing this email regarding the voucher. I haven't received any voucher and the last time i got a voucher was on 3rd December and since them I haven't received a email about a voucher.

kind regards Nana Frempong

Re: Re: Voucher issue

XRaySpeX — Wed, 01 Feb 2023 11:15:59 GMT

@118374604 : You are still mixing it up with PAYG Top-up vouchers. If instead you answered @Christopher_G 's Qs you might progress this matter.