topic Re: Chromebook 4 promotion in Offers & Add-ons

Chromebook 4 promotion

JAB0110 — Fri, 27 Jan 2023 13:20:54 GMT

Hi, recently upgraded to an S22 over the phone and have claimed for a Chromebook.

Samsung have responded Please provide the invoice/receipt/order confirmation clearly showing the order date, the retailer name, the model of the product purchased and the price paid.

As far as I'm aware I've never had an invoice/receipt etc... as it was done over the phone. How can I request a paper or digital copy?

Re: Chromebook 4 promotion

Leanne_T — Fri, 27 Jan 2023 14:04:52 GMT

Hi there @JAB0110

Thanks for coming here.

Have you uploaded a copy of the delivery note that was included in with your phone?

Leanne 🙂

Re: Chromebook 4 promotion

JAB0110 — Sat, 28 Jan 2023 10:59:45 GMT

Hi Leanne

I didn't get/don't have a delivery note. How do I request a copy?

Re: Chromebook 4 promotion

Christopher_G — Sat, 28 Jan 2023 12:02:15 GMT

You can ask our Mobile Care team for a proof of purchase, which they'll send you, @JAB0110.

It should have all of the information that you need on it.

Chris

Re: Chromebook 4 promotion

JAB0110 — Mon, 30 Jan 2023 20:11:48 GMT

Christopher-G

Proof of purchase letter received and uploaded, claim approved, Chromebook to be sent.

Thank you

Re: Chromebook 4 promotion

Christopher_G — Tue, 31 Jan 2023 07:45:28 GMT

Great stuff, @JAB0110.

Thanks for coming back to let us know. 🙂

Chris