topic Re: Roaming Pass in Offers & Add-ons

Roaming Pass

CB2004 — Mon, 30 Jan 2023 05:15:59 GMT

I am visiting Australia from the UK and sent ROAMING PASS to 150 after arriving into Oz. I have received the text saying it has been activated and my network selection is set to automatic. Why is my data roaming not working? I cannot access any data services eg internet, Apple Maps etc. can anybody please help?

Re: Roaming Pass

XRaySpeX — Mon, 30 Jan 2023 06:56:56 GMT

The Roaming Abroad pass is just a billing add-on. It doesn't enable your ability to roam abroad. For that you needed to have texted ROAMING to 150 before you left the UK to ensure roaming is enabled on your account. If you didn't you now need to call CS to have it enabled.

Re: Roaming Pass

Katie_B — Mon, 30 Jan 2023 07:49:11 GMT

Good morning @CB2004.

Thanks for coming to the community.

I can see @XRaySpeX has provided you with some helpful information.

If you are unable to call from Australia you can also log in to your My EE and speak with our online chat team who can also help activate your roaming.

Katie