topic Adding number to existing account + christmas offer in Offers & Add-ons

Adding number to existing account + christmas offer

JAY0932 — Wed, 25 Jan 2023 09:00:30 GMT

Just ordered a new sim for the 70gb offer. If I add that new number to an existing EE account instead of making a new one, will I still be eligible for the offer? I used to be with EE a year ago and am now returning, so I just used that account. Thanks.

Re: Adding number to existing account + christmas offer

Christopher_G — Wed, 25 Jan 2023 11:12:03 GMT

Hi @JAY0932

Welcome to the community.

Have you already ordered the SIM on an existing, live account?

Chris

Re: Adding number to existing account + christmas offer

JAY0932 — Wed, 25 Jan 2023 11:32:03 GMT

I ordered the sim on a new account and received it yesterday, but I registered the number to another existing account.

Re: Adding number to existing account + christmas offer

Christopher_G — Wed, 25 Jan 2023 12:13:48 GMT

I'm not sure what you mean, @JAY0932. I think it's probably best to speak to our Mobile Care team so they can check the accounts and try to make sure that you get the offer you signed up for with the correct number.

Chris

Re: Adding number to existing account + christmas offer

XRaySpeX — Wed, 25 Jan 2023 13:16:25 GMT

Is the new SIM on PAYG? Is the existing a/c on contract? If so, you can't mix them.