topic Re: EE perks in Offers & Add-ons

EE perks

SC2504 — Sun, 22 Jan 2023 22:49:24 GMT

I can’t recall my password for EE perk and when I tried to reset it I get a message saying ‘we were unable to reset your password’ even though it meets the criteria. Any ideas how I can log in?

Re: EE perks

Leanne_T — Mon, 23 Jan 2023 07:54:13 GMT

Hi @SC2504

Thanks for coming here.

Can you try using another password that you would not have used before, does this work for you?

Are you using the work email as your username?

Leanne 🙂

Re: EE perks

SC2504 — Tue, 24 Jan 2023 06:56:59 GMT

Yes, using work email and it won’t let me set a new password

Re: EE perks

SC2504 — Tue, 24 Jan 2023 06:58:00 GMT

It’s a police email and wondering if the move from .pnn has made a difference?

Re: EE perks

Leanne_T — Tue, 24 Jan 2023 07:34:06 GMT

Hi @SC2504

To help you with your perk account, I've sent you a private message on here for some extra details.

Thanks.

Leanne.