topic Re: Perks code not working in Offers & Add-ons

Perks code not working

Jenlouise114 — Mon, 23 Jan 2023 11:11:23 GMT

Hi, I've been trying to use my perk code on my upgrade but it's not working.

I've generated new codes and these don't work. I've also tried different upgrade options and still the code is not working

Re: Perks code not working

Christopher_G — Mon, 23 Jan 2023 13:14:59 GMT

Welcome to the community, @Jenlouise114.

What happens when you try to use the code? Are you given any error messages?

Chris

Re: Perks code not working

Jenlouise114 — Mon, 23 Jan 2023 17:29:55 GMT

The error message I'm given says

Coupon is not applied due to invalid coupon code provided.

I've tried generating new codes but get the se message

Re: Perks code not working

Katie_B — Mon, 23 Jan 2023 17:51:06 GMT

Hello @Jenlouise114.

The plans you are selecting do they have any discounts already applied?

This can be checked on the check out page.

Katie

Re: Perks code not working

Jenlouise114 — Tue, 24 Jan 2023 04:05:12 GMT

I've tried all different plans and different phones, I get the same message each time

Re: Perks code not working

J1za — Tue, 24 Jan 2023 06:02:39 GMT

Hey how do I link my account by joining the community I am made posts, but when trying to use the EE shop I still get asked to finish set up?

Re: Perks code not working

James_B — Tue, 24 Jan 2023 08:13:37 GMT

Hi @Jenlouise114,

Please can you try a different web browser and let me know if you see the same issue?

Thanks

James

Re: Perks code not working

James_B — Tue, 24 Jan 2023 08:14:57 GMT

Hi @J1za,

Welcome to the EE Community. 🙂

Are you an existing EE mobile customer?

Which product are you trying to order?

James

Re: Perks code not working

Jenlouise114 — Tue, 24 Jan 2023 11:17:35 GMT

Hi,

I still had the same issue but actually when I went back into the different price plans they now all had the 20% off already added so worked out in the end.

Thanx for ur help

Re: Perks code not working

James_B — Tue, 24 Jan 2023 11:31:05 GMT

Thanks for the update @Jenlouise114 🙂

Glad you got it sorted.

James