topic 1115 free data offer, is still not working in Offers & Add-ons

1115 free data offer, is still not working

Majorthong007 — Mon, 23 Jan 2023 13:11:13 GMT

Re: 1115 free data offer, is still not working

Christopher_G — Mon, 23 Jan 2023 15:42:45 GMT

Hi @Majorthong007

Welcome to the community.

Are you on contract or pay as you go? Have you received a text message with an offer?

Chris

Re: 1115 free data offer, is still not working

Majorthong007 — Mon, 23 Jan 2023 17:06:52 GMT

I have had two texts for the £5, unlimited data in the past two weeks, i am
on pay as you go, i have used this offer every month. This time when trying
to use it, it will not allow me to pay £5.

Re: 1115 free data offer, is still not working

Katie_B — Mon, 23 Jan 2023 17:49:08 GMT

Hello @Majorthong007.

Are you presented with an error message?

Katie

Re: 1115 free data offer, is still not working

Majorthong007 — Tue, 24 Jan 2023 00:55:52 GMT

It says, ' we don't recognise your request, please try again'. Every time.

Re: 1115 free data offer, is still not working

Leanne_T — Tue, 24 Jan 2023 08:09:44 GMT

Thanks for coming back to us @Majorthong007

Please give us a call on 150 and our pay as you go care team will get this looked into for you and help you get this added 🙂

Leanne.

Re: 1115 free data offer, is still not working

Majorthong007 — Tue, 24 Jan 2023 08:22:57 GMT

Unfortunately my rest period has ended this month, so I no longer need this offer, on average I buy 3 of these 1 day Fantastic offers per month, £15. Am I the only person having difficulty this time around, or is EE happy to lose this income. Please sort it out for next time. Thanks.

Re: 1115 free data offer, is still not working

Chris_B — Tue, 24 Jan 2023 08:27:58 GMT

@Majorthong007 If you receive an offer it’s just that an offer it’s not a right to have.

Re: 1115 free data offer, is still not working

Majorthong007 — Tue, 24 Jan 2023 08:59:52 GMT

Fantastic ha! Ha! Lovely!