topic Re: Call from EE using this number 01438989230 saying about offers in Offers & Add-ons

Call from EE using this number 01438989230 saying about offers

blacasper — Wed, 07 Dec 2022 15:18:15 GMT

I got this call fro "EE" they pronounced my name wrong seem to know I have been with ee for a few years and they were saying I can get offers (that are running out soon) it sound more to me like a scam call centre when I have spoken to ee I only hear them and not others

The number that called is 01438989230 I am not sure if it is real so I'm asking on here if anyone knows if this is right

Re: Call from EE using this number 01438989230 saying about offers

XRaySpeX — Wed, 07 Dec 2022 20:06:57 GMT

@blacasper : It is from Step Change, 1 of EE's Direct partners

Re: Call from EE using this number 01438989230 saying about offers

blacasper — Wed, 07 Dec 2022 20:19:26 GMT

Thanks for that

u can never tell nowadays

Re: Call from EE using this number 01438989230 saying about offers

XRaySpeX — Wed, 07 Dec 2022 20:51:46 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Call from EE using this number 01438989230 saying about offers

shankly1985 — Fri, 20 Jan 2023 14:14:25 GMT

I just received a call from this number. Saying can reduce my bill..... OK he said is this..... I said that's correct he then asked for my full name I told him... But he then says for security reasons can you tell me the first and last digits of my password? **bleep** I said nooo he then said can you tell me your total for last bill I said you tell me you should know.

Goes onto say he can't for security reasons but if I Google the number I would see its EE calling.

I call this bs why would he ask for my password start and end?

Re: Call from EE using this number 01438989230 saying about offers

Leanne_T — Fri, 20 Jan 2023 15:34:58 GMT

Hi @shankly1985

Thanks for coming here.

You can view numbers our selected partners will call you from to talk to you about additional products and services, in our What numbers will EE partners call from? Help page.

If you get a call and from a number not listed, please text CALL followed by the number to 7726 and our security team will get this looked into.

Leanne.

Re: Call from EE using this number 01438989230 saying about offers

shankly1985 — Fri, 20 Jan 2023 17:43:34 GMT

Hi Leanne

Thanks for replying back.
The number I was called from 01438 989 230 is listed but can I ask why would they ask for password information? and also if I did tell them how would they confirm its correct without knowing my password?

Step Change: should not know my account password!

Re: Call from EE using this number 01438989230 saying about offers

Mustrum — Fri, 20 Jan 2023 18:11:12 GMT

@shankly1985 The caller's system generates a random question to ask you, so they would only see the two letters they asked you for, or the amount of you last bill. It is a similar system all call centres use, even when you call them, if you don't answer you don't get past go.

Re: Call from EE using this number 01438989230 saying about offers

shankly1985 — Fri, 20 Jan 2023 19:01:44 GMT

This is even more worrying tbh

No information about my password should leave EE period.

For me to answer the question that means they know least some of my password information.

Most companies that I know claims that they would never call and ask for your account information including passwords.

EE This is shocking behaviour! All you doing is confusing the situation further for EE customers that are not very computer savy.

Is they away I can opt out of all these extra companies EE use? I do not want to be contacted by any of them other than EE themselves.

Re: Call from EE using this number 01438989230 saying about offers

Mustrum — Fri, 20 Jan 2023 19:26:10 GMT

@shankly1985 This is not EE but is a user forum. I do not work for EE, but am just trying to help you by explaining how and why the questions are asked.

For your protection, any legitimate call centre should be validating who they are calling - just like you did by asking on here. To do so they need to know some random bit of your details to make sure it is you they are talking to. If anything, I would be a lot more suspicions of someone trying to call me without knowing who I was and being able to validate the info.

The password you gave for EE and their partners to log in and to identify you should be unique, not one you use for every online service you use. Each company will have their own way to make sure it is you they are talking to. And as with any company, it is your option not to answer sales calls, and for you to call them.

Re: Call from EE using this number 01438989230 saying about offers

Bailey21 — Tue, 18 Apr 2023 09:27:02 GMT

Just had the same.

Re: Call from EE using this number 01438989230 saying about offers

Leanne_T — Tue, 18 Apr 2023 10:03:01 GMT

Hi @Bailey21

Welcome to the community.

You can view numbers our selected partners will call you from to talk to you about additional products and services, in our What numbers will EE partners call from? Help page.

If you would like to discuss your options please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: Call from EE using this number 01438989230 saying about offers

Mioara — Wed, 05 Jul 2023 13:44:56 GMT

They will ask you to change password starting with ee then some numbers and after that instead of reducing your bill they will change your contract with new one and they will order phone in your name , you'll receive phone also message that you requested new update , this happened to me , instead of 21 £ I get to pay 73£ per month and I started checking in app what happened, I called several times on 150 to speak with customer service and they confirmed that on my account is all good and nothing was changed, but after receiving phone home and message that I changed contract I called again 150 and ask them how is possible as long as I did not do the upgrade and also how is possible as I was calling several times to check and they said that no change was done on my contract!!

Re: Call from EE using this number 01438989230 saying about offers

Mioara — Wed, 05 Jul 2023 13:50:41 GMT

Also their steps are identical like EE identification, same message, same with code ,you cannot tell if is EE or a 3rd part and EE knows about this but also not doing nothing not to happen

Re: Call from EE using this number 01438989230 saying about offers

Leanne_T — Wed, 05 Jul 2023 13:59:01 GMT

Hi @Mioara

Thanks for coming to the community.

Has your plan and contract dates changes in your My EE account?

You can report any spam calls to EE if you text 'CALL' to 7726 followed by a space, then the number that called you, we use the data collected to help protect all of our customers.

Please see our Prevent spam | Online Security Help, Help page for advice on scam calls.

Thanks.

Leanne.

Re: Call from EE using this number 01438989230 saying about offers

SAydarus — Tue, 19 Dec 2023 13:11:36 GMT

Latest number being used is 0141 221 2624 for ‘premium application download’.

To scam money from your bank account. Please do not give these scammers any information.

Re: Call from EE using this number 01438989230 saying about offers

XRaySpeX — Tue, 19 Dec 2023 13:18:27 GMT

@SAydarus : That no. is not the latest from Step Change, the subject of this thread.

You can report any spam calls to EE if you text 'CALL' to 7726 followed by a space, then the number that called.

Re: Call from EE using this number 01438989230 saying about offers

AaronShaw — Thu, 18 Jan 2024 16:37:07 GMT

No company should ever know your password. If they don't know it then it can't be stolen or misused. Possibly EE only keep 2 digits of your password - which is not so bad, but still concerning.

Re: Call from EE using this number 01438989230 saying about offers

Scott-Round — Fri, 09 Feb 2024 09:24:54 GMT

Just had one of these myself and want talking no for an answer so I simply said “Look mate I’ve told you 4 times I’m happy with everything I have thanks and you keep on if you don’t stop I’ll put the phone down” carried on hung up

Re: Call from EE using this number 01438989230 saying about offers

Donnalouisekel — Thu, 03 Apr 2025 14:16:02 GMT

I had this call today at 14 39 and it came up that it was ee but when I went to answer it the line went died and I feel the same has you it's a scam call