Unable to verify EE Perk email

samhh — Wed, 18 Jan 2023 10:57:32 GMT

Hi there.

Due to an IT issue at work I wasn't receiving emails from EE for a new Perk account. That issue is now resolved, however I've now not got any way to verify my email. (I'm always checking junk as well.)

If I tried to log in (with work email, with the correct password), I got errors about an unknown account. Now it says "Maximum Login Attempts reached, For security this account has been locked for the next 24 hours."

I do receive password reset emails. I've tried a reset to no avail (before the lockout).

Trying to register again gives me "The details provided are already registered for EE Perks."

Once the 24 hour timeout has elapsed I need the verification email to be re-sent but there doesn't seem to be any way in the UI to do that.

Help please!

Re: Unable to verify EE Perk email

Christopher_G — Wed, 18 Jan 2023 12:22:22 GMT

Hi @samhh

Welcome to the community.
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

topic Re: Unable to verify EE Perk email in Offers & Add-ons

Unable to verify EE Perk email

Re: Unable to verify EE Perk email