topic Re: unable to verify email for ee perks in Offers & Add-ons

unable to verify email for ee perks

leigh1290 — Mon, 16 Jan 2023 12:11:22 GMT

I am unable to verify my email for ee perks. I have a valid email address however when i click the link to verify it says it is not authorised.

Re: unable to verify email for ee perks

Leanne_T — Mon, 16 Jan 2023 14:22:09 GMT

Hi @leigh1290

Thanks for coming here.

Are you using the work email as your login email for the EE Perk Portal?

Thanks.

Leanne 🙂

Re: unable to verify email for ee perks

Lauralou81 — Tue, 17 Jan 2023 12:58:27 GMT

I'm having exactly the same issue the email address provided is my NHS one and that is where the validation link goes to, but when i click on it and login it says the email address needs validating. I've tried several times and it goes round in circles.

Re: unable to verify email for ee perks

Leanne_T — Tue, 17 Jan 2023 13:22:36 GMT

Hi @Lauralou81

How long ago did you register for a perk account?

Did you validate the email address when you registered?

Leanne.

Re: unable to verify email for ee perks

Lauralou81 — Wed, 18 Jan 2023 09:53:17 GMT

I only tried to apply last week and it won't let me validate the email address from the link. I receive the validation email fine, but when I click on the link to validate it, I have to login and once logged it the message says the email address needs to be validated. I've tried this several times and it happens everytime.

Re: unable to verify email for ee perks

Leanne_T — Wed, 18 Jan 2023 10:13:04 GMT

Hi @Lauralou81

Are you using the same email address the verification email went to?

Can you try opening the link in another browser, does this work?

Leanne 🙂