topic Re: Samsung promotions in Offers & Add-ons

Samsung promotions

mystical34 — Tue, 17 Jan 2023 11:29:05 GMT

So I did the Samsung promotions with the phone I purchased and was told within 45 days to get the cashback today's day47 and still haven't recieved it.have done a live chat and rang them with no compassion or help what so ever. Anyone else not recieved there's.

Re: Samsung promotions

mystical34 — Tue, 17 Jan 2023 11:24:39 GMT

Did u recieve your cash back I'm 47 days in and haven't from my new samsung I purchased

Re: Samsung promotions

mystical34 — Tue, 17 Jan 2023 12:36:09 GMT

No I keep getting palmed off whe I ring and email them

Re: Samsung promotions

Leanne_T — Tue, 17 Jan 2023 12:49:45 GMT

Hi @mystical34

Thanks for coming here.

You would claim the cashback on the How It Works - Samsung Promotions site.

Leanne.

Re: Samsung promotions

mystical34 — Tue, 17 Jan 2023 16:45:20 GMT

Have already claimed it awaiting them to put in my bank as I keep being told when I ring them they will ring me back and for 48 hours this hasn't happened.

Re: Samsung promotions

Christopher_G — Tue, 17 Jan 2023 17:25:25 GMT

When did you last speak to someone, @mystical34?

Chris

Re: Samsung promotions

mystical34 — Tue, 17 Jan 2023 22:15:16 GMT

Hi I spoke to someone this morning to be told I would be rang back after she's chased it up and yet again it didn't happen

Re: Samsung promotions

Katie_B — Wed, 18 Jan 2023 07:26:33 GMT

Hi @mystical34.

I am sorry to hear this.

Was this someone with EE customer care or Samsung?

Katie

Re: Samsung promotions

mystical34 — Wed, 18 Jan 2023 08:42:33 GMT

Both.

Re: Samsung promotions

Katie_B — Wed, 18 Jan 2023 10:36:41 GMT

Hi @mystical34.

Was it our customer care team who arranged a call back?

Katie

Re: Samsung promotions

mystical34 — Wed, 18 Jan 2023 12:12:14 GMT

Was samsung I'm taking it further now to the papers as ive had enough my son did his after mine and has recieved his payment. I'm fed up with getting palmed off with all the excuses.today the lady has said it will be in by tomorrow morning we will see.

Re: Samsung promotions

Katie_B — Wed, 18 Jan 2023 12:18:45 GMT

Please keep us posted following your call back from Samsung @mystical34.

Katie

Re: Samsung promotions

mystical34 — Wed, 18 Jan 2023 12:30:16 GMT

It won't happen as ive been promised last 2 days.yet your quick enough to keep reminding me that my bill needs paying

Re: Samsung promotions

Katie_B — Wed, 18 Jan 2023 13:22:14 GMT

Hi @mystical34.

With the claim being processed direct from Samsung I would recommend awaiting the call back.

Should you not receive this by tomorrow please come back and let us know and I will be able to look into this further for you.

Katie

Re: Samsung promotions

mystical34 — Wed, 18 Jan 2023 13:32:52 GMT

Been waiting since Monday I've rang everyday and been told they will ring me back and never do

Re: Samsung promotions

Katie_B — Wed, 18 Jan 2023 13:35:56 GMT

I understand this must be frustrating @mystical34.

Please let us know if your call back is received tomorrow.

Katie