topic Re: £300 reward card in Offers & Add-ons

£300 reward card

Jodikav96 — Tue, 13 Dec 2022 15:04:04 GMT

having the absolute worst time trying to get my reward card after upgrading my phone on 21st November I've had no message to claim it been fobbed of by ee and the card service team basically blaming each other I just want to finish my Christmas shop but the way this is going I won't. What an absolute joke!

[Mod edit: Image rejected due to it containing personal information.]

Re: £300 reward card

Jodikav96 — Tue, 13 Dec 2022 15:34:44 GMT

I'll post again seen as my last one was taken down, I've had an absolute nightmare trying to get my reward card after I received my phone on the 21st November was told to wait 14 days for text about the reward card still haven't received it been in touch with ee and the card service team who apparently don't have my details got back in touch with ee to be told they'd look in to in still had nothing from them it's been a joke I just want to finish my Christmas shop, it's as though ee have scammed people into getting new phones and then not giving them the rewards

Re: £300 reward card

XRaySpeX — Tue, 13 Dec 2022 16:29:02 GMT

@Jodikav96 : Your post hasn't been taken down; it's still there.

Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.

Re: £300 reward card

Jodikav96 — Wed, 21 Dec 2022 16:19:28 GMT

Purchased my phone on 21st November with promise I'd receive my reward card 15 days after the purchase it's now a month later I'm still yet to receive it. I've spent 2 weeks in contact with ee and the reward cards team to be fobbed of by both absolutely disgusting service from ee

Re: £300 reward card

Christopher_G — Thu, 22 Dec 2022 08:06:08 GMT

Hi @Jodikav96

Welcome to the community.

The text message should have arrived 15-30 days after your order. Did the customer service team mention any reasons why you may not be eligible?

Chris

Re: £300 reward card

Jodikav96 — Thu, 22 Dec 2022 08:18:34 GMT

No I've been told I am eligible I've just haven't received it it's now been 31 days I spent most of yesterday on the phone with ee to be told I would have to go in store we're I purchased my phone and see what they can do

Re: £300 reward card

Christopher_G — Thu, 22 Dec 2022 08:26:16 GMT

OK, thanks for the update, @Jodikav96.

Hopefully they can sort it out for you.

Chris

Re: £300 reward card

Noble11 — Mon, 16 Jan 2023 17:23:44 GMT

I want to claim my £300 reward card

Re: £300 reward card

Leanne_T — Tue, 17 Jan 2023 07:46:37 GMT

Hi @Noble11

Thanks for coming here.

Have you had a text to claim the offer?

When did you upgrade or take out the contract?

Leanne 🙂

Re: £300 reward card

KyleSR_93 — Thu, 16 Mar 2023 15:37:44 GMT

Ive had the same issue. Been chasing them up for what feels like an eternity.

Advertised like it would help you out for christmas and yet it is the middle of march for me and still havent recieved anything.

An agent over the phone explained to me that the sales agent who processed my order applied the wrong discount.

Re: £300 reward card

KyleSR_93 — Thu, 16 Mar 2023 16:03:09 GMT

I still havent recieved anything after chasing up for months. I had a small breakthrough a couple of weeks ago though. An agent worked out that the sales agent who put through my order applied the wrong discount. Was asked to wait 3 working days, still nothing. Phoned up and another agent told me that his collegue ALSO applied the wrong discount, which has supposedly finally been amended. Day 4 after that chat and still heard nothing.

Re: £300 reward card

James_B — Thu, 16 Mar 2023 15:48:35 GMT

Hi @KyleSR_93,

What action did Customer Care take when you last called?

Was a complaint raised on your behalf?

James

Re: £300 reward card

KyleSR_93 — Thu, 16 Mar 2023 15:56:22 GMT

Last interaction with customer care was a chase up call from myself.

The agent explained to me that the agent I had spoken to the previous week may have accidentally got mixed up and also applied the incorrect discount (Should have been a BT customer) which was effectively stalling the process. He explained that he has now rectified the issue, and could take up to 3 working days, I also requested a webform to be sent to EE Rewards to see if that helped.

I do not believe a complaint was raised at this time, I do think one was raised a few weeks before this occasion.

Re: £300 reward card

James_B — Thu, 16 Mar 2023 16:00:55 GMT

Thanks for the extra detail @KyleSR_93

Have more than three working days passed since that last conversation?

James

Re: £300 reward card

KyleSR_93 — Thu, 16 Mar 2023 16:04:36 GMT

I cant recall whether I had contacted on Sunday or Monday.

Its definitely been longer than 72 Hours though.

Re: £300 reward card

Jon_K — Thu, 16 Mar 2023 17:42:03 GMT

Thanks @KyleSR_93

Did the agent say if they were getting back in touch, or give you the next steps?

Jon

Re: £300 reward card

KyleSR_93 — Thu, 16 Mar 2023 17:48:55 GMT

No, I was told to wait 3 days and hopefully I should recieve a text, which I havent so far. If someone could break down the process that would be helpful.

Re: £300 reward card

Jon_K — Thu, 16 Mar 2023 18:21:03 GMT

Thanks @KyleSR_93

You need the text to be able to move forward.

I know you've already been in touch, but I'd recommend getting back in touch with our customer care team so they can check your account.

Jon

Re: £300 reward card

KyleSR_93 — Thu, 23 Mar 2023 19:51:13 GMT

I decided to wait a few more days to see if the text ever came, it didnt.

I called EE at 9am this morning, gentleman 9n the phone didnt really know how to investigate what was going on so arranged to call me back later today once he had spoken to a team leader. I didnt recieve a call back.

Re: £300 reward card

Leanne_T — Fri, 24 Mar 2023 07:39:26 GMT

Hi @KyleSR_93

I am sorry to hear this, did you receive the call back last night?

If not, please get in touch with us again and the team will get this looked into further for you.

Leanne.