topic Cannot access EE perks in Offers & Add-ons

Cannot access EE perks

Rfos — Sun, 15 Jan 2023 10:11:04 GMT

I cannot access my EE perks, it doesn’t recognise my details and doesn’t allow me to reset the password. Even if I try to create a new account it won’t let me as it recognises me as an existing customer. This appears to be a common issue. I have been on online chat and been given an email address to make contact , which I have sent 2 emails to and still waiting for help. Any tips ? Thanks

Re: Cannot access EE perks

Jon_K — Sun, 15 Jan 2023 13:53:52 GMT

Hi @Rfos.

I'll send you a private message on here.

Jon

Re: Cannot access EE perks

Japhi008 — Mon, 16 Jan 2023 11:55:22 GMT

I'm in exactly the same position. This is a very common perks topic in forums but I never see it getting resolved in the forum or fed back to the site to fix this endless loop. I have the same issue. I try to log in, not recognised, prompt to reset / send reminder. Use the link at work, it keeps telling me I can't reset as account is deactivated. So I try to set up account as new on Perks but get told 'it already exists but is deactivated'. Is there a solution to getting the account back up and running? Really need a code soon. Thanks

Re: Cannot access EE perks

Leanne_T — Mon, 16 Jan 2023 11:59:55 GMT

Hi @Japhi008

I have sent you a message for extra details 🙂

Leanne.

Re: Cannot access EE perks

ldav210321 — Tue, 17 Jan 2023 08:11:36 GMT

I have the exact same issue, I need to get into my account asap for my upgrade. can somebody please help. No matter what we do we cannot get into the account.

Re: Cannot access EE perks

Leanne_T — Tue, 17 Jan 2023 08:20:29 GMT

Hi @ldav210321

Thanks for coming here.

Are you using the work email to log into your perk account?

Have you requested an email to reset the password?

Leanne.