topic Re: Hello in Offers & Add-ons

Hello

Catalin19 — Fri, 13 Jan 2023 10:17:04 GMT

Hello, i loaded The EE card Witherspoon The option of unlimited internet and The internet doesn't work,itshows me 4g but în vin,i mention that i'm în germana online vacation

Re: Hello

Leanne_T — Fri, 13 Jan 2023 12:01:40 GMT

Hi @Catalin19

Thanks for coming here.

Can you make calls and send texts?

Leanne 🙂

Re: Hello

Catalin19 — Fri, 13 Jan 2023 12:08:52 GMT

Nu,nu pot efectua mesaje si apeluri

Trimis de pe iPhone‑ul meu

Re: Hello

Catalin19 — Fri, 13 Jan 2023 12:11:21 GMT

No,i cant texting or calls

Re: Hello

Leanne_T — Fri, 13 Jan 2023 12:12:35 GMT

Thanks @Catalin19

Are you in the UK at the moment?

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 12:13:52 GMT

No,i’m in Germany,i’m traveling in Eu

Trimis de pe iPhone‑ul meu

Re: Hello

Leanne_T — Fri, 13 Jan 2023 12:16:32 GMT

Thanks @Catalin19

Did you use the SIM card in the UK to make a call or text on the EE network before travelling?

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 12:19:52 GMT

No,i didn’t

Trimis de pe iPhone‑ul meu

Re: Hello

Leanne_T — Fri, 13 Jan 2023 12:39:48 GMT

Hi @Catalin19

I am sorry this would not work abroad until this is activated on the EE network in the UK.

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 12:47:52 GMT

I have another ee sim,but the old acount is bloked,you can help me recupered my old acount?

Trimis de pe iPhone‑ul meu

Re: Hello

Leanne_T — Fri, 13 Jan 2023 12:49:09 GMT

When was the last time the old SIM card was used? @Catalin19

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 12:50:52 GMT

1 month ago,in december

Trimis de pe iPhone‑ul meu

Re: Hello

Leanne_T — Fri, 13 Jan 2023 12:51:51 GMT

Does the SIM show signal? @Catalin19

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 12:56:52 GMT

Yes she show me she have the singnal,but i can’t acces my acount EE ,show when i want to try acces him says me my acount are blok

Trimis de pe iPhone‑ul meu

Re: Hello

Leanne_T — Fri, 13 Jan 2023 13:04:39 GMT

I see @Catalin19

To get the EE account looked into, you would need to call us from any phone on +44 7953966250.

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 13:07:52 GMT

But i can’t because don ‘t have singnal on data

Trimis de pe iPhone‑ul meu

Re: Hello

Leanne_T — Fri, 13 Jan 2023 13:12:32 GMT

You would need to call from any other phone and the team will get this looked into for you @Catalin19

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 13:16:52 GMT

Ok,thank you

Trimis de pe iPhone‑ul meu

Re: Hello

Leanne_T — Fri, 13 Jan 2023 13:34:33 GMT

No problem @Catalin19

Leanne.

Re: Hello

Catalin19 — Fri, 13 Jan 2023 13:52:52 GMT

Who i can recupered my money to the ee?

Trimis de pe iPhone‑ul meu