topic Re: BT Sport in Offers & Add-ons

BT Sport

Woody762 — Sat, 07 Jan 2023 22:00:45 GMT

Is anyone else having trouble connecting to BT Sport as an extra after upgrading ?

Re: BT Sport

Leanne_T — Sun, 08 Jan 2023 08:06:38 GMT

Hi @Woody762

Thanks for coming here.

Have you had BT Sport with EE previously?

What happens when you try and log into BT Sport?

Leanne 🙂

Re: BT Sport

Woody762 — Sun, 08 Jan 2023 08:16:45 GMT

Yes I did on my previous plan but I’m now on Sim only. On very rare occasions I have been able to get access but the usual problem shows as error code CF002.
The BT.com website acknowledges that I have BT Sport but it’s really frustrating.
I texted SPORT to 150 as suggested but the only response I got was to suggest that I paid £10 a month extra to get BT Sport on a big screen!

Re: BT Sport

Leanne_T — Sun, 08 Jan 2023 08:19:17 GMT

Thanks @Woody762

I would suggest giving us a call on 150 and the team can get this looked into further for you.

Let me know how you get on 🙂

Leanne.

Re: BT Sport

David20211 — Thu, 12 Jan 2023 20:52:58 GMT

Yeah I am too. I can’t seem to watch any football matches all locked and can’t log in!

Re: BT Sport

David20211 — Thu, 12 Jan 2023 20:53:15 GMT

I need some help @Leanne_T

Re: BT Sport

Leanne_T — Fri, 13 Jan 2023 07:44:29 GMT

Hi @David20211

Thanks for coming here.

Have you been able to access BT Sport previously?

Are you logging in on your EE device?

Leanne 🙂