topic Re: Ee prepaid card in Offers & Add-ons

Ee prepaid card

Kjhill76456 — Mon, 14 Nov 2022 12:23:17 GMT

Hi iv added a google phone to my account for my daughter, who gets the text for the £200 card me as account holder or my daughter as she has the new phone/number thanks

Re: Ee prepaid card

Kjhill76456 — Mon, 14 Nov 2022 12:19:43 GMT

Hi iv added a google phone to give to my daughter at xmas, does her new phone get the txt msg for the £200 card or do i as the account holder get it thanks

Re: Ee prepaid card

Kjhill76456 — Mon, 14 Nov 2022 12:20:57 GMT

Re: Ee prepaid card

James_B — Mon, 14 Nov 2022 13:01:11 GMT

Hi @Kjhill76456,

The redemption link will be sent to the lead phone on the account.

Hope this helps. 🙂

James

Re: Ee prepaid card

Andreeapop87 — Tue, 15 Nov 2022 09:54:05 GMT

@James_B How come that another agent on another topic about the prepaid card from the 13/11/2022 said the waiting time for the link is between 15 and 30 days? Which one of you is correct? As we all wait for the card but we keep getting different answers.

Re: Ee prepaid card

James_B — Tue, 15 Nov 2022 12:24:35 GMT

Hi @Andreeapop87,

If you have had your phone for over 15 days, you should receive your text very soon. I've reached out for further information on the timescales, and I'll get back to you if I receive any further details.

Thanks

James

Re: Ee prepaid card

Michaellamac — Wed, 11 Jan 2023 15:08:08 GMT

What is the link to check balance on prepaid card please

Re: Ee prepaid card

James_B — Wed, 11 Jan 2023 16:58:57 GMT

Hi @Michaellamac,

Welcome to the EE Community. 🙂

Please follow the link you received to login to your account after registering your card.

Thanks

James