topic Re: Blue light card holder in Offers & Add-ons

Blue light card holder

BILLBO12001 — Mon, 09 Jan 2023 13:46:08 GMT

Hi i recently purchased a phone in store and was told by the adviser that as my partner is a Blue light card holder i would be entitled to 20% discount she is a carer but dose not work for the NHS but i was told all i had to do was send an image of the blue light care to the ee perks team and it would be sorted out but it keeps getting knocked back im i being fed a line buy the guy in the shop or is there just an issue with the perks website

Re: Blue light card holder

Chris_B — Mon, 09 Jan 2023 14:45:40 GMT

@BILLBO12001 I think you’ll find that your partner is entitled to the discount as it’s their blue light card. Ie it’s not in your name. Is your partner an EE customer ?

Re: Blue light card holder

BILLBO12001 — Mon, 09 Jan 2023 16:14:52 GMT

what we were told was she could register for ee perks and i could get a
discount code

Re: Blue light card holder

James_B — Mon, 09 Jan 2023 16:22:58 GMT

Hi @BILLBO12001,

That's right, if your partner registers for EE Perk they'll be able to generate a discount code for you.

What was the reason for the rejection given by the perk team?

James

Re: Blue light card holder

BILLBO12001 — Mon, 09 Jan 2023 19:24:52 GMT

We've been unable to identify the details in the image

Re: Blue light card holder

Leanne_T — Tue, 10 Jan 2023 08:36:01 GMT

Hi @BILLBO12001

Can your partner try uploading a clear image of a branded photo ID card showing the place of employment.

The team will check this over and confirm if this has been accepted.

Leanne.

Re: Blue light card holder

BILLBO12001 — Wed, 11 Jan 2023 10:15:41 GMT

We tried that but because she is not NHS fire or police her photo I'd was rejected but her work intituls her to a blue light card

Re: Blue light card holder

James_B — Wed, 11 Jan 2023 11:17:51 GMT

Hi @BILLBO12001,

Is your partner's employer listed in the FAQ on this web page?

James

Re: Blue light card holder

BILLBO12001 — Wed, 11 Jan 2023 13:01:52 GMT

no but she has a blue light card

Re: Blue light card holder

James_B — Wed, 11 Jan 2023 14:08:33 GMT

Hi @BILLBO12001,

I've sent you a private message to take some further details.

Thanks

James