topic Re: Re: Do ee have an email address? in Offers & Add-ons

Re: Do ee have an email address?

iamskpuri — Tue, 10 Jan 2023 01:51:12 GMT

I buy a new i phone 14 pro in October 2022 with full cover insurance plan when i was going to select insurance plan they (EE) said if you choose full cover insurance you will get extra benefit like £49 worth accessory (Minute One Case & Screen Protector) but since October 2022 i am going to pay my 4th EMI till yet i did not receive that benefit. daily i am checking my mail box in front of my main gate there is nothing and i am fed up with calling ee customer care they were saying wait ten days more you will get it. Now i am thinking they provide this when customers mobile broken up.

Re: Re: Do ee have an email address?

iamskpuri — Tue, 10 Jan 2023 01:56:52 GMT

Sorry £39 not £49 by mistake i fill wrong amount. Please let me know you are going to send or not?

Re: Re: Do ee have an email address?

iamskpuri — Tue, 10 Jan 2023 02:05:41 GMT

I buy a new i phone 14 pro in October 2022 with full cover insurance plan when i was going to select insurance plan they (EE) said if you choose full cover insurance you will get extra benefit like £39 worth PREMIUM accessory bundle (Minute One Premium Accessories Bundle) but since October 2022 i am going to pay my 4th EMI till yet i did not receive that benefit. daily i am checking my mail box in front of my main gate there is nothing and i am fed up with calling ee customer care they were saying wait ten days more you will get it. Now i am thinking they provide this when customers mobile broken up.

Please Help Me.

Re: Re: Do ee have an email address?

iamskpuri — Tue, 10 Jan 2023 02:10:31 GMT

I buy a new i phone 14 pro in October 2022 with full cover insurance plan when i was going to select insurance plan they (EE) said if you choose full cover insurance you will get extra benefit like £39 worth premium accessory bundle (Minute One premium accessories bundle ) check screenshot of your promise below, but since October 2022 i am going to pay my 4th EMI till yet i did not receive that benefit. daily i am checking my mail box in front of my main gate there is nothing and i am fed up with calling ee customer care they were saying wait ten days more you will get it. Now i am thinking they provide this when customers mobile broken up.

Re: Re: Do ee have an email address?

James_B — Tue, 10 Jan 2023 08:02:24 GMT

Hi @iamskpuri,

I'm sorry to hear you haven't received your accessory bundle. Our customer care team will be happy to chase this up if you get in touch on 150.

Thanks

James