topic How do I Change my Inclusive Extra? in Offers & Add-ons

How do I Change my Inclusive Extra?

jenksruss — Wed, 07 Dec 2022 16:15:50 GMT

I'm new to EE, and after finally getting the Inclusive Extra I was sold, I now need to change my choice. Any ideas? Is it a rolling monthly thing or do I have to wait hours for the online chat?

Thanks in advance...

Re: How do I Change my Inclusive Extra?

Schockwave — Wed, 07 Dec 2022 16:23:45 GMT

Hello @jenksruss ,

Welcome to the community,

You can only change this once a month.

Re: How do I Change my Inclusive Extra?

jenksruss — Wed, 07 Dec 2022 16:25:06 GMT

Thanks for your swift reply. Therefore the option appears one month after selecting the Inclusive Extra?

Re: How do I Change my Inclusive Extra?

Schockwave — Wed, 07 Dec 2022 16:27:59 GMT

@jenksruss , if you have chosen an add on from the inclusive extra, then you will have to wait until the following month, if you have not already done so, then log in to your account either via the My EE App and you will then be able to choose an option, if you have already done so, then you will have to wait a month before changing to another option, hope that helps.

Re: How do I Change my Inclusive Extra?

jenksruss — Wed, 07 Dec 2022 16:29:11 GMT

Brilliant, thanks again 👊

Re: How do I Change my Inclusive Extra?

Schockwave — Wed, 07 Dec 2022 16:30:33 GMT

@jenksruss , you are welcome, glad to help, that is what we are here for, anytime, if we can here.

Re: How do I Change my Inclusive Extra?

cac_92 — Fri, 06 Jan 2023 05:38:48 GMT

Is there a limit to the number of times you can change the inclusive extra? Other than the maximum once per month you mentioned. Thanks

Re: How do I Change my Inclusive Extra?

Katie_B — Fri, 06 Jan 2023 08:10:51 GMT

Hi @cac_92.

I don't believe there is a limit.

You can only make a change once a month as you have mentioned.

Katie 🙂

Re: How do I Change my Inclusive Extra?

Pamveidman — Mon, 26 Jun 2023 13:11:04 GMT

If you've had your additional extra for a while and then change it, how long does it take for the change to take effect?

Re: How do I Change my Inclusive Extra?

Katie_B — Mon, 26 Jun 2023 14:21:08 GMT

Hi @Pamveidman.

You can change your inclusive extra every 30 days. Each Inclusive Extra may take up to 24 hours to activate.

Katie 🙂

Re: How do I Change my Inclusive Extra?

Colstalex — Sat, 28 Oct 2023 13:07:54 GMT

Just to be clear on this. If I have Netflix as the extra and am going on holiday tomorrow, I can change to Roam Abroad extra and Netflix will stop tomorrow and Roam Abroad start?

Re: How do I Change my Inclusive Extra?

Katie_B — Sat, 28 Oct 2023 14:05:50 GMT

Hi @Colstalex.

That's right, if you wish to ensure this is going to activate in time please give us a call on 150.

Katie