topic Re: Discovery+ now included with BT Sport Inclusive Extra in Offers & Add-ons

Discovery+ now included with BT Sport Inclusive Extra

ildr — Thu, 01 Dec 2022 12:38:45 GMT

Due to the forthcoming merger of BT Sport and Eurosport/Discovery if you currently have BT Sport chosen as an inclusive extra you can now activate a DIscovery+ subscription without further cost.

https://www.bt.com/sport/discovery-plus

Re: Discovery+ now included with BT Sport Inclusive Extra

Christopher_G — Thu, 01 Dec 2022 14:52:31 GMT

Thanks for sharing that, @ildr. 🙂

Chris

Re: Discovery+ now included with BT Sport Inclusive Extra

Vince2669 — Thu, 05 Jan 2023 20:14:44 GMT

I have bt sports and it keeps coming up with an error so it won’t let me watch anything.
say sorry there been a problem. Please try again

code WB402

im also a ee customer.

Re: Discovery+ now included with BT Sport Inclusive Extra

James_B — Fri, 06 Jan 2023 08:11:10 GMT

Hi @Vince2669,

Welcome to the EE Community. 🙂

Our technical support team will be happy to help with this issue if you get in touch.

James

Re: Discovery+ now included with BT Sport Inclusive Extra

Alanchap — Fri, 06 Jan 2023 13:15:45 GMT

This doesn't seem to be working.

I followed all of the steps and linked my accounts but I get a message saying:

"Upgrade to watch. Sorry this content isn't available with our affiliate pass" and directing me to their helpcentre.

Do you have any suggestions?

Re: Discovery+ now included with BT Sport Inclusive Extra

James_B — Fri, 06 Jan 2023 11:52:12 GMT

Hi @Alanchap,

Welcome to the EE Community. 🙂

Our technical support team will be happy to help with this issue if you get in touch.

James

Re: Discovery+ now included with BT Sport Inclusive Extra

Vince2669 — Fri, 06 Jan 2023 15:55:11 GMT

There’s nothing in the link to get in touch about this problem it’s all about mobile phone , broadband and home line.

I’ve been on to discovery plus they said it need activating but can’t activate keeps failing saying sorry run into a problem please try again..

you would think this wouldn’t happen from company so big they have just thrown it out there then want us as to do all the running round because they can’t be bothered to sort it properly in first place.

Re: Discovery+ now included with BT Sport Inclusive Extra

Alanchap — Fri, 06 Jan 2023 17:04:41 GMT

There is nothing helpful there (as usual with EE).

I am in discussions with the affiliate direct and they have indicated that they are getting a huge number of enquiries about this issue.

I would imagine that EE is aware of this and it speaks volumes that you guys don't have a fix yet.

Re: Discovery+ now included with BT Sport Inclusive Extra

Alanchap — Fri, 06 Jan 2023 17:05:49 GMT

If you speak direct to Discovery+ then you get a more reasonable response.

Re: Discovery+ now included with BT Sport Inclusive Extra

Leanne_T — Sat, 07 Jan 2023 07:55:22 GMT

Hi @Vince2669

The link provided has the contact details for our technical support team.

You can call us on 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne.

Re: Discovery+ now included with BT Sport Inclusive Extra

Stuart0870 — Sat, 07 Jan 2023 15:05:17 GMT

So which option from:

Mobile
Broadband & Landline
Mobile Broadband
Home Security
Cyber Security

Should we choose ? I too am getting error WB402.

Re: Discovery+ now included with BT Sport Inclusive Extra

Leanne_T — Sat, 07 Jan 2023 15:08:16 GMT

Please select mobile queries if you have a mobile account or broadband for a Home broadband account, and the team can help you with this @Stuart0870

Leanne.

Re: Discovery+ now included with BT Sport Inclusive Extra

Cs1965 — Tue, 17 Jan 2023 23:11:29 GMT

I have registered and activated the discovery + account all I get is “contact your provider to find out how to watch”

Re: Discovery+ now included with BT Sport Inclusive Extra

Currie7 — Tue, 16 May 2023 09:01:51 GMT

Still having this issue in May. You would have thought it would be fixed by now. Tech support haven't been much help. Anyone had any luck?

Re: Discovery+ now included with BT Sport Inclusive Extra

James_B — Tue, 16 May 2023 10:40:12 GMT

Hi @Currie7,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having trouble activating your subscription.

Our Technical Support Team are best placed to help you with this.

James

Re: Discovery+ now included with BT Sport Inclusive Extra

jslatty — Sun, 06 Aug 2023 12:28:52 GMT

My BT Sport app and large screen worked fine but I can't see the latest shows on irt now

Followed all the rules in setting up Discovery plus and all I get is "Contact your provider to find out how to watch"

Re: Discovery+ now included with BT Sport Inclusive Extra

Christopher_G — Sun, 06 Aug 2023 14:55:34 GMT

Have you spoken to our technical support team, @jslatty?

Hopefully they'll be able to help fix this for you.

Chris

Re: Discovery+ now included with BT Sport Inclusive Extra

W600 — Thu, 31 Aug 2023 15:18:42 GMT

Hi, I've got TNT Sports as an add-on on my phone package and I was prompted to activate Discovery+, due to the BT Sports app closing down soon. I followed the given instructions, it said Discovery + was activated, I was then asked to create a Discovery + account. It wouldn't let me create one with the same email address so I used a different email address, and now it is not linking my existing subscription to Discovery+. What do I do? Please don't reply with the link to your technical support team because th link doesn't work, and I just tried ringing and was told the waiting time was up to 75 minutes!

Re: Discovery+ now included with BT Sport Inclusive Extra

Leanne_T — Thu, 31 Aug 2023 16:26:21 GMT

Hi @W600

If you log out of discovery+ and log in as an existing customer with your BT ID email, does this work for you?

Leanne.

Re: Discovery+ now included with BT Sport Inclusive Extra

McDadalds — Sat, 16 Sep 2023 12:45:26 GMT

Hi, cannot activate and get error Code: WB401. Please help.