topic Re: Upgrade cashback/gift in Offers & Add-ons

Upgrade cashback/gift

tvincett66 — Wed, 04 Jan 2023 09:27:55 GMT

Hi, I recently upgraded my phone/contract with EE and the offer said there would be a cashback/gift. However, now that I have upgraded these 'offers' are no longer showing as my account shows as already having upgraded.

I'm still within the 14 days cancellation period. How do I know what I'm entitled to claim?

Re: Upgrade cashback/gift

Katie_B — Wed, 04 Jan 2023 09:40:02 GMT

Good morning @tvincett66.

Thanks for ordering with us.

Could you confirm what phone you upgrade to?

Katie

Re: Upgrade cashback/gift

tvincett66 — Wed, 04 Jan 2023 09:40:48 GMT

Hi. It was the S22 Plus.

Re: Upgrade cashback/gift

Katie_B — Wed, 04 Jan 2023 09:43:57 GMT

Thanks for getting back to me @tvincett66.

Was the gift a Galaxy Chromebook 4 worth £299?

If yes, you can process your claim HERE.

Katie

Re: Upgrade cashback/gift

tvincett66 — Wed, 04 Jan 2023 10:04:51 GMT

Thanks, that's excellent.