topic Re: Z Flip 4 - buds promotion in Offers & Add-ons

Z Flip 4 - buds promotion

schmorr25 — Sat, 10 Dec 2022 18:30:22 GMT

I have just upgraded to a Samsung Galaxy Z Flip 4, and have been able to apply for the cashback offer through Samsung. However I cannot find any information about how to apply for the Galaxy Buds 2 Pro?

Re: Z Flip 4 - buds promotion

Jon_K — Sun, 11 Dec 2022 08:42:08 GMT

Hi @schmorr25.

Where did you do your upgrade?

Were you told you could get the buds as part of the upgrade?

Jon

Re: Z Flip 4 - buds promotion

schmorr25 — Sun, 11 Dec 2022 09:07:12 GMT

Hi Jon,

I upgraded through EE, it says about the Buds on the z flip 4 page: https://shop.ee.co.uk/mobile-phones/pay-monthly/samsung-galaxy-z-flip4/details?awc=31423_1670693133_cd63d9460c37c375d98afab6f29985d1&s_cid=con_ee_dg-mob_awin_aff_vidAJM_78888-Sub+NetworksSkimlinks&mchannel=aw&dclid=CK6Z6vXI7_sCFYsFBgAd6S0OOw

Re: Z Flip 4 - buds promotion

Jon_K — Sun, 11 Dec 2022 11:36:53 GMT

Thanks @schmorr25.

I can see the offer you're talking about.

I'm going to try and find out more and I'll get back to you.

Jon

Re: Z Flip 4 - buds promotion

Jon_K — Sun, 11 Dec 2022 11:39:11 GMT

Sorry @schmor I've found that now.

This promotion is auto fulfilled, so you'll receive the buds within 30 days to your registered address.

You'll get a text before they arrive.

Jon

Re: Z Flip 4 - buds promotion

Chrissy34 — Mon, 02 Jan 2023 13:34:58 GMT

Hello I also did the same with ee but not received earbuds

Re: Z Flip 4 - buds promotion

Christopher_G — Tue, 03 Jan 2023 08:16:04 GMT

Hi @Chrissy34

Welcome to the community.

How long have you had the phone for? Has it been over 30 days?

Chris

Re: Z Flip 4 - buds promotion

Chrissy34 — Tue, 03 Jan 2023 11:08:52 GMT

No i got on the 10th of december 2022 but got told 7-14 days delivery

Sent from Outlook for Android<>

Re: Z Flip 4 - buds promotion

Chrissy34 — Tue, 03 Jan 2023 11:12:29 GMT

Hello i got the phone 10th december got told ear buds would be delivered 7-14 days

Re: Z Flip 4 - buds promotion

Christopher_G — Tue, 03 Jan 2023 11:45:30 GMT

They should arrive 15-30 days after you receive the phone. Have you received any text messages about the offer since ordering, @Chrissy34?

Chris

Re: Z Flip 4 - buds promotion

Chrissy34 — Tue, 03 Jan 2023 15:08:55 GMT

No i havent had a text. Thanks for replying

Re: Z Flip 4 - buds promotion

Christopher_G — Tue, 03 Jan 2023 15:16:07 GMT

OK, thanks @Chrissy34.

I would recommend speaking to our Mobile Care team so they can check your account and eligibility.

Chris