topic Re: BT Sport Smart Benefit Large Screen not activating (£5 extra) in Offers & Add-ons

BT Sport Smart Benefit Large Screen not activating (£5 extra)

Tayyab124 — Wed, 26 Oct 2022 18:36:04 GMT

Hello,

I got my new EE sim today, I've added in the BT sports smart benefit, however, I want to upgrade this to allow for large screens and multiple devices. This comes at an extra £5 a month, whenever I try activating it by texting "Sport" to "150" it firstly comes sup with the following message:

"As you have BT Sport Ultimate as a smart benefit you can watch this on the large screen with the best viewing experience possible with BT Sport Ultimate for just £5 p/m by replying YES. For more info and details about BT Sport Ultimate https://wrap.co/wraps/1d173201-0fd8-4509-84a9-0548c63f8b66"

I then reply "YES" to the message, to which I then receive the following response:

"We're sorry. To get free access to the BT Sport app you need to be on an EE pay monthly mobile, SIM only or tablet plan. To find out more, visit ee.co.uk/btsport"

I don't understand why it's coming back with this, could it be because I'm trying it too early after activating my EE sim and the BT sports smart benefit?

Any help would be greatly appreciated, thank you.

Re: BT Sport Smart Benefit Large Screen not activating (£5 extra)

Christopher_G — Thu, 27 Oct 2022 07:47:41 GMT

Hi @Tayyab124

Welcome to the community.

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Chris

Re: BT Sport Smart Benefit Large Screen not activating (£5 extra)

Levans77 — Sat, 31 Dec 2022 13:18:51 GMT

Hello Chris,

the same is happening to me, can you advise?

Re: BT Sport Smart Benefit Large Screen not activating (£5 extra)

Leanne_T — Sat, 31 Dec 2022 14:29:15 GMT

Hi @Levans77

Do you have BT Sport showing active in your My EE add-ons?

Leanne.