topic Re: Roam further pass in Offers & Add-ons

Roam further pass

PhilClucas — Thu, 29 Dec 2022 01:23:19 GMT

Bought a Roam Further Pasd for my trip to Calufornia. It's on my account but sadly it doesn't work. No texts, no calls no data. I've used it before on trips to California but it's not working now. I've followed all the actions on the advice page but still no joy. HELP!

Re: Roam further pass

Christopher_G — Thu, 29 Dec 2022 07:55:01 GMT

Hi @PhilClucas

Welcome to the community.

Could you let us know what you have tried please? So that we're not asking you to do the same things?

Thanks

Chris

Re: Roam further pass

PhilClucas — Thu, 29 Dec 2022 16:31:52 GMT

Hello Chris,
Thanks for yohr reply.
Bought the pass & can see it as an add on on my account, however it does
have 'waiting' by the side of it on account.
Switched off Wifi and triend to connect to mobile network automatically.
Switched off & then on data whilst roaming.
Switched off and on separetely VoLTE calls Sim 1.
Powered down and back up the phone and repeated the above.
Think that's all.
Any further suggestions would be gratefully recieved.
Regards
Phil

Re: Roam further pass

bristolian — Thu, 29 Dec 2022 17:02:08 GMT

A billing add-on is a separate piece to the roaming facility which enables your phone to use local networks in foreign countries.

It's not clear from your post if the roaming facility is enabled, without it you will not have the use of mobile network functionality outside the UK.

Adding a billing bundle doesn't enable this automatically, did you activate this before leaving the UK or has roaming worked for you previously?

Re: Roam further pass

Katie_B — Fri, 30 Dec 2022 07:03:49 GMT

Hello @PhilClucas.

@bristolian is right, you must have Roaming enabled to be able to use your add-on.

Did you activate roaming before leaving the UK?

This can be done by texting ROAMING to 150 or by speaking with our customer care team.

Katie

Re: Roam further pass

PhilClucas — Fri, 30 Dec 2022 16:58:52 GMT

Hello Katie,
Thought it was all set up with the message attached, however I've tried the
word 'Roaming' to 150 but I still can't get the promised access to my data,
minutes & texts.
All so annoying & frustrating and not what I expected from EE especially
after successfully using in September.
Any further help, please??
Regards
Phil

Re: Roam further pass

bristolian — Fri, 30 Dec 2022 18:01:56 GMT

If you didn't enable roaming before leaving the UK, then your phone cannot connect to a local network abroad - this will prevent any mobile-network functionality which includes sending & receiving text messages. The only way to resolve this is to call from another phone or a web-calling app.

However - can you clarify what you mean by "after successfully using in September"? Have you used international roaming on this phone before? If so, then it should still be active and the issue may be with the local network your phone is trying to use.

Manually selecting an alternative local network is standard advice in this scenario.