topic Re: PS5 Bundle in Offers & Add-ons

PS5 Bundle

Jen135 — Fri, 23 Dec 2022 12:05:51 GMT

Hi can you tell me why I can't add the PS5 Bundle to my account. I've tried calling the sales team but they say as it is online they are unable to help. Many thanks

Re: PS5 Bundle

XRaySpeX — Fri, 23 Dec 2022 12:41:26 GMT

Do you already have a mobile phone or SIM contract with EE? You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.

Re: PS5 Bundle

Jen135 — Fri, 23 Dec 2022 14:41:05 GMT

Hi yes I do have an EE contract and would be looking to add it to my existing plan

Re: PS5 Bundle

Chris_B — Fri, 23 Dec 2022 16:12:51 GMT

@Jen135 Are you within 17 months of having that contract? If your over 17 months you can not purchase from the add to plan store it’s one of the T&Cs.

Re: PS5 Bundle

Jen135 — Fri, 23 Dec 2022 18:00:26 GMT

Hi thank you

Yes I do believe one of my contracts is within the time.

Things are never just really easy and straight forward ☺️

Re: PS5 Bundle

Chris_B — Fri, 23 Dec 2022 18:08:58 GMT

@Jen135 You need to make sure you’re adding this via that contract. It can only be added to ones that are within the 17 month period.

Re: PS5 Bundle

Skattz — Tue, 27 Dec 2022 14:05:42 GMT

I am having the same issue all its has said is I can not upgrade right now. But that is because I already upgraded to get the playstation. But have had no joy I've been with ee since 2018 and for the past 2 contracts I have tried to get the ps5 bundle but had no joy. Am Very unhappy!!

Re: PS5 Bundle

Skattz — Tue, 27 Dec 2022 14:06:36 GMT

So why can I not add one I literally just upgraded?

Re: PS5 Bundle

Christopher_G — Wed, 28 Dec 2022 08:02:27 GMT

Hi @Skattz

Have a chat with our Mobile Care team and they'll check on this for you.

Chris