topic Re: Not refunded for upgrade in Offers & Add-ons

Not refunded for upgrade

dbnns — Wed, 21 Dec 2022 09:09:04 GMT

Hi I returned an unwanted upgrade nearly two weeks ago. I was told any money taken for the upgrade and cost of return would be refunded to me. I just came off the phone to be told I will not be refunded back to my bank account but it will come off next month's bill. What a rip off I can't afford to lose £100.00 for a product I never even used

Re: Not refunded for upgrade

Katie_B — Wed, 21 Dec 2022 10:50:20 GMT

Good morning @dbnns.

Thanks for coming to the community.

Are you aware if a bill has already been produced whilst the credit of £100.00 has been on your account?

Speak soon,

Katie 🙂

Re: Not refunded for upgrade

dbnns — Wed, 21 Dec 2022 14:13:22 GMT

Hi Katie,

The bill was showing since I paid my bill last month. The phone was returned the day after postage. On that day I rang to be told the return was not yet showing on their system. I sent an email on Saturday which was replied to this morning saying the phone has been returned and the account reverted back before the upgrade. This morning I was told I would not get a refund, it would be taken from next month's bill. I don't see how £100 can be taken from a bill of & 25.00

Regards Caroline

Re: Not refunded for upgrade

dbnns — Wed, 21 Dec 2022 14:14:25 GMT

Sorry, £25

Re: Not refunded for upgrade

Katie_B — Wed, 21 Dec 2022 15:16:00 GMT

Thanks for getting back to me @dbnns.

I have sent you a private message for more details.

Speak soon,

Katie.

Re: Not refunded for upgrade

dbnns — Wed, 21 Dec 2022 18:46:32 GMT

Hi Katie

I have not received a private message?

Re: Not refunded for upgrade

Katie_B — Thu, 22 Dec 2022 08:19:53 GMT

Hi @dbnns.

Could you please check again now? I have resent the message.

Katie 🙂

Re: Not refunded for upgrade

dbnns — Thu, 22 Dec 2022 19:46:34 GMT

Thank you Katie I replied