topic Prepaid card in Offers & Add-ons

Prepaid card

duffielda2 — Fri, 16 Dec 2022 08:35:48 GMT

Been over a month with multiple phone calls and web chats to try and get a email for my £300 gift card and still haven’t received anything. Any help please

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Re: Prepaid card

Northerner — Fri, 16 Dec 2022 06:56:31 GMT

Hi @duffielda2

There is no account access on these forums. You'll need to speak to EE CS on 150 about this issue.

Thanks

Re: Prepaid card

Katie_B — Fri, 16 Dec 2022 09:56:35 GMT

Good morning @duffielda2.

Welcome to the community.

I am sorry to hear you have not yet received the link to complete your registration for the mastercard.

Could you please confirm so I can help further the outcome of your last call to customer services?

Katie 🙂

Re: Prepaid card

duffielda2 — Fri, 16 Dec 2022 17:59:40 GMT

The last call I had they said ‘there’s nothing we can do this side and to call 03316305412 to claim your card. But when you call them they require a code which you receive through text, but I haven’t received that text. I purchased the card over a month ago. It’s constant back and forth between calls and one blaming the other

Re: Prepaid card

duffielda2 — Fri, 16 Dec 2022 18:08:22 GMT

Hi.

I was told to call the claims team but you can’t get through to them as they need a code or something from the text you receive after purchasing the device, I bought the s22+ about 32 days ago. Whenever I call EE they say Every time to call the claims team and won’t help

Re: Prepaid card

James_B — Sat, 17 Dec 2022 09:39:13 GMT

Hi @duffielda2,

I've sent you a private message. Please check your inbox and get back to me when you can.

Thanks

James